Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Manager, IT Asset Management

In this role

, you

will

responsible for to

Manage IT Asset lifecycle

at Genpact

.

Strong exposure in

ServiceNow

IT

Hardware

Asset Life Cycle, IT Asset phases

(ServiceNow HAM Pro

).

PR raising

of IT Assets and Accessories in Genpact. (Fresh

orders

)

and actively track till physical delivery and record upkeep

Responsibilities

HAM Pro Administration and database

management.

IT Assets and Accessories Capacity Planning and Budget

Planning.

Business Stakeholder / Client Escalation Management Skills

Manage Audits on

ServiceNow (HAM

Pro

).

Drive trend analysis based and data driven decision making

.

Effectively collaborate with various internal supporting functions, like Finance, Sourcing, Controllership Etc.

Analyse

user trend and forecast based on business growth and technology changes

.

Work closely with IT and Business Units to understand demand and translate into Capacity requirements

Collaborate with Vendors and Service Providers for

timely

service

Review Vendor Contracts periodically and add value to the documentation

Maintain documentation of Capacity plan,

reports

and metrics.

Ensure Capacity is complemented by orchestrating on various on-ground exercises like Exit Recovery, Dual Asset avoidance, Repair and Scavenging

Suggest

viable

alternatives that helps

optimize

cost to the organization

Actively take part in integration testing and play an SME / Business SPOC role during go-live

Handling of queries relating to hardware asset

Capacity

.

Improvements and Enhancements in HAM Pro.

Work Closely with:

IT

Functional

leads (Networks, Servers, EUC,

Sourcing, Finance, Controllership, Vendors and

Others).

IT T

rack

SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion

.

Customs team

adhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal).

Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical verifications activity

.

IT

Capacity team/IT

sourcing team to

t

rack deliveries.

IT Projects /Logistics team during new site setup, Site Closure, Migrations

, Acquisitions

for planning IT Asset Movements/Procurements etc.

Oracle

/

WorkDay

Inventory team for new site creation and other issues related to IT Inventory module working, enhancement etc.

IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory.

Support Capacity

Management team in

planning for fast moving IT Assets and Accessories to ensure end user requests are addressed

timely

.

Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement)

Regular Reviews with team to take stock of availability and proactive planning to avoid aging of tickets.

Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock.

Front end Internal, customer and external audits queries related to Inventory and Assets management.

Manage tower requests for Movements (IUT's) Receive/

analyze

/Plan/Follow up's/Execute.

Timely disposal of End of Life Asserts as per the e-waste policy guidelines.

Manage Donation Requests.

IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly

IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets.

Knowledge Management for ITAM Track-

SOP preparation/reviews/updating related to all above areas.

Support

and guide

Hardware Asset Team Manager in all aspects of service delivery.

Qualifications we

seek

in you!

Minimum Qualifications

Graduate with

relevant

Years of Experience in IT Inventory and Asset Management.

ITIL Certification would be an added advantage.

Should have worked in large organizations in similar roles.

Knowledge of working on Tools like Oracle

Purchasing,

Service Now, HAM Pro, Workday

Well versed with STPI and SEZ Site Procedures.

Good Communication Skills and service attitude.

Strong Documentation. (E-Mails, MS Office) for leadership reporting.

Preferred Qualifications/ Skills

Excellent communication and interpersonal skills.

Strong analytical and problem-solving ability.

Ability to prioritize and manage multiple tasks efficiently.

Customer-oriented approach with a focus on user satisfaction.

Adaptability and willingness to learn

new technologies

.

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager

Primary LocationIndia-Gurugram

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 25, 2025, 6:34:57 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time