Job Description

Role

TM IP Operations

Job Level/ Designation

Manager

Function / Dept.

Technology/Transport Ops.

Location

Patna - Bihar

Job Purpose

To manage and drive the market share in order to attain market leadership in territory allocated within the Enterprise Segment.

Drive growth in terms of subscriber base, revenues, market share, whilst complying with agreed budget , timescales and agreed policy guidelines as also with all regulatory norms.

Focus on Channel Infrastructure and Channel Eco system to increase the mobility and Non Mobility market share of Enterprise in the market.

Key Result Areas/Accountabilities

Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability - 99.995)

Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability - 99.995)

\xef\x82\xb7\xef\x80\xa0Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.

\xef\x82\xb7 Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across- OOKHLA, TRAI)

Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.

\xef\x82\xb7 Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.

Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers

\xef\x82\xb7 Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation

\xef\x82\xb7 Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.

\xef\x82\xb7 Develop IP competence across transport vertical to be ahead of curve.

Core Competencies, Knowledge, Experience

7-10 Years of Experience in Domain (Telecom/IT/OEM )

\xef\x82\xb7 Experience in implementation, operations & management of data networks and services in large service provider environment.

\xef\x82\xb7 Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.

\xef\x82\xb7 In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services

\xef\x82\xb7 Ability to drive operational excellence through standardization and innovation in processes/systems/tools.

\xef\x82\xb7 Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.

\xef\x82\xb7 Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies

Must have professional qualifications

\xef\x82\xb7 BE in Electronics & Telecommunication/IT.

\xef\x82\xb7 Industry Certification desirable - ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP

Vodafone Idea