Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Manager, CMD, Billing, Cash apps

Responsibilities

Lead and manage a multi-functional OTC team

covering Billing, Cash Application, Customer Master Data (CMD), and Collections (including Spanish language AR).

Oversee

day-to-day operations

, ensuring all SLAs, KPIs, and compliance requirements are met across all sub-processes.

Monitor team performance, conduct

regular coaching, mentoring, and skill development sessions

, and provide structured feedback.

Act as a

subject matter expert

for Billing, Cash Application, CMD, and Collections processes, including AR management, reconciliations, write-offs, order management, and cash forecasting.

Drive process improvements, automation initiatives, and standardization

across all OTC functions to enhance efficiency and accuracy.

Ensure

high-quality month-end and quarter-end close activities

, including billing cut-offs, reconciliations, reporting, and governance documentation.

Manage

customer escalations, disputes, and complex issue resolutions

, ensuring customer satisfaction and timely communication.

Oversee

audit readiness

and compliance with SOX, treasury, and statutory regulations; liaise with internal and external auditors.

Collaborate with cross-functional teams

(Finance, Project Management, Delivery, Collections, Sales) to ensure smooth end-to-end OTC operations.

Develop and implement

strategies for AR optimization, DSO reduction, and debt recovery

, including managing bad debt, settlements, and refunds.

Track and analyze operational metrics

, generate dashboards/MIS reports for senior management, and recommend actions based on insights.

Take

ownership of team development

, succession planning, and knowledge transfer initiatives; ensure smooth onboarding of new team members.

Represent the team in

global/regional projects, UAT, and system enhancement initiatives

, ensuring effective adoption and alignment with business objectives.

Champion a

culture of continuous improvement, accountability, and customer-centricity

within the team.

Qualifications

Minimum qualifications

B.Com

graduation (MBA - Finance preferred)

Bachelor's degree in finance, Accounting, Business Administration, or a related field;

Master's

degree or professional certifications preferred.

10+ years of experience in Order-to-Cash (OTC) operations, with proven exposure to Billing, Cash Application, Customer Master Data (CMD), and Collections, including Spanish language AR/Collections where applicable.

Strong leadership and people management skills, with experience in coaching, mentoring, and team development for multi-functional OTC teams.

Advanced proficiency in ERP systems (SAP, Oracle, D365, Navision, or equivalent) and collections/billing tools (Salesforce, Dunning systems).

In-depth knowledge of Accounts Receivable, Billing, Cash Application, Customer Master Data, Order Management, Write-offs, and Treasury operations.

Expertise in AR optimization, DSO management, bad debt recovery, and cash forecasting.

Strong understanding of compliance, SOX, audit standards, and statutory regulations.

Advanced Excel, reporting, dashboard creation, and data analytics skills, including KPI monitoring and process improvement analysis.

Excellent communication, negotiation, and presentation skills, including handling escalations with internal and external stakeholders.

Experience in process improvement, standardization, automation initiatives, and UAT/system enhancements at team or regional level.

Ability to drive SLA/KPI adherence, operational efficiency, and high-quality month-end/quarter-end closing activities.

Strong problem-solving, strategic thinking, and decision-making skills for complex operational and customer issues.

Track record of collaborating across business units and regions, ensuring alignment of OTC operations with organizational strategy.

Experience in mentoring, succession planning, and knowledge transfer to ensure smooth team transitions and capability building.

Change management and stakeholder management skills to lead global or regional projects successfully.

Preferred qualifications

Excellent Interpersonal Skills

Proficient in MS Office applications, especially in MS excel

SAP knowledge and experience in generating reports from SAP would be an added advantage

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 27, 2025, 8:43:28 PM

Unposting DateFeb 24, 2026, 12:43:28 AM

Master Skills ListOperations

Job CategoryFull Time