Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.



Inviting applications for the role of Manager, Order to Cash

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)

In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player.



SAP knowledge and experience in generating reports from SAP would be an added advantage.



Responsibilities

In this role, you will be responsible for all the activities related to O2C domain.



Manage the OTC portfolio and maintain strong customer relations & business acumen. Will be responsible for end-to-end Deduction process harmonization, streamlining and automation while ensuring process quality and adherence. Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks. Ensure team productivity trackers, Accuracy trackers are maintained, reviewed and appropriate actions are taken to generated over all process efficiencies. To measures for improving overall accuracy standards of the team by performing RCA analysis steps. Managing Process SLA/KPI through regular tracking and guidance to the team. Lead the SLA/KPI Governance and ensure process are managed well to meet the process metrics. Understanding of industry best practices to inculcate best practices in the team to drive effective processes. Responsible for Goals setting of the resources, monthly 1-0-1 with the team to guide, coach to enhance the performance of the team. Coach and develop team members: hire, assess, monthly performance evaluation of the team to keep guiding and aligning them to business goal as well as improving individual's performance. Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks. Daily work-allocation & Day-end status reporting to all stakeholders Deliver the required data for audit purposes. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards. Making the accounting process controls established through the internal policies. Team management & negotiation skills. Must have a Problem-solving attitude. Support team priorities and initiatives and effectively manage workload. Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership. Administrate and enforce deduction management and trade payment policies. Communicate and follow up effectively with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications. Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per client's expectation. Manage Order to Cash related to dispute management, implement & adhere to strategies. Interaction with end customers via Calls and Emails for collecting pass due amounts. Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Lead and participate in conference calls with Country / Regional Financial Managers. Interact with local/country/regional Finance, Credit Controller, Field engineers etc. as required. Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities. Confirm that proper escalation procedures are followed according to established business practices. SOP (Standard Operating Procedures) creation and update

Qualifications

Minimum qualifications



B.Com Graduation (MBA - Finance preferred) Relevant experience in Order to Cash


Preferred qualifications



Very Good Written and Verbal Communication skills Proficient in MS Office applications, especially in MS excel


Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager


Primary LocationIndia-Noida


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 10, 2025, 1:17:14 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time