Job Role
The Manager of Internal Communications is an important role in building and deploying the professional expertise necessary to inform, engage and equip DP World subcontinent people to play their part in driving business transformation at DP World.

The core purpose of the role is to unify the subcontinent team around our vision, mission, and strategy and to create \xe2\x80\x98brand ambassadors\xe2\x80\x99 across the region. The Manager of Internal Communications will need to create a consistent link between global, regional and local Internal Relations, bring a wealth of insight and a drive to deliver breakthroughs. 3. JOB DIMENSIONS Number of Staff Supervised (if applicable) Direct Reports: No direct reports but coordinating and engaging with senior stakeholders (Global team and other business leaders) will be necessary. The jobholder may be required to coordinate the work of other staff and contractors as needed, such as for the management of research or analysis.
Indirect Reports:
Financial Data (if applicable) Operating Budget:
Annual Turnover:
Other:
Other (if applicable)
4. KEY ACCOUNTABILITIES
Strategy: To develop and maintain an integrated regional Internal Relations strategy which defines:

• the role of Internal Relations activities in building the brand and the business
• strategic targets for key outcomes in terms of shaping employee understanding and attitudes
• the resources, budgets and competences needed to deliver agreed strategic objectives

Planning: To create a Regional Internal Relations programme which:

• is aligned with immediate term objectives for the businesses and the brand
• optimises the use of key owned channels (Internal channels); thought leadership assets (e.g., Trade in Transition); executive spokespeople and news features
• provides a manageable calendar of key internal communications activities across the year

Implementation: To drive the effective and cost-efficient execution of the plan through:

• the effective application of world-class professional internal communications skills
• liaison with senior management and People department
• dedicated in-house resources (at the global level) for creation and production
• collaboration with colleagues on the ground and throughout the DP World organisation.

Measurement: To work within the framework of a strategic dashboard of measurements which:

• monitors the effectiveness of Internal Relations activities against defined objectives
• tracks overall progress against objectives for employee attitudes and engagement (DP World\xe2\x80\x99s \xe2\x80\x98My World Survey\xe2\x80\x99)
• enables investment to be justified on the basis of robustly measured outcomes and ROI

Tactical Responsiveness: To maintain the ability to respond to unforeseen changes, including:

• short-term opportunities
• issues or problems which were not anticipated

Continuous Improvement: To encourage and nurture a culture of innovation designed to:

• test and validate new ideas and approaches
• draw on specialist experience and learning from the wider external world
• expand and strengthen professional skill sets and best practices

Compliance: To constantly adhere to and actively promote behaviours which reflect the DP World Brand Purpose while specifically:

• maintaining the highest levels of safety standards
• complying with DP World Principles, Code of Conduct and Ethical policies
• meeting all agreed standards for the new DP World Brand and Visual Identity
• Always being an ambassador for DP World

5. QUALIFICATIONS, EXPERIENCE AND SKILLS

• Educated to graduate level
• Minimum 8 years of relevant experience
• Knowledge of the region and industry preferred
• Demonstrable evidence of delivering through others
• Outstanding English written and verbal skills; fluency in another language an advantage
• Capable of influencing at all levels
• Willingness to roll up sleeves, get the job done and perform other duties as required

6. COMMUNICATIONS AND WORKING RELATIONSHIPS
Internal:
Business Units, People Department, Marketing and Global
External:
Agency partners, vendors and other entities as required