Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



We are looking for an Intelligent Automation Digital Worker Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS.



About JLL



We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role Purpose

RPA Digital Worker Manager is responsible for L1 & L2 run support, maintenance, creation, design, development, and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate, analyze, & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule, work in rotational/permanent shifts, ability to work independently, a highly driven team player with a strong work ethic and enjoys working in a dynamic, innovative and multicultural team/business environment.

What this job involves

Responsibilities:

Responsible for L1 & L2 Run Support & maintenance of deployed RPA (Automation Anywhere A360, Power Platform) solutions



Responsible for capturing and publishing Run metrics/KPIs like incidents, change requests, deployments, bots metrics, etc



Responsible to design, developing, and implement RPA solutions using Automation Anywhere A360, Power Platform to streamline processes and maximize efficiency



Design automation processes as per the operational needs of the organization and using Work Load Management for scalability



Scripting/coding in RPA tool to resolve automation issues



Review the code and the design and also provide expertise in the development, and integration of systems



Contribute to development and configure new automation with efficient and easily understandable automation tools



Automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting



Build automations for run support activities and reduce/eliminate manual effort for the team



Document the automation procedures



Collaborate with the RPA Governance on best practices and code reviews



Collaborate with the internal IT team to set up and maintain RPA technical infrastructure



Participate in training businesses on the use of RPA technologies and in automation best practice



Participate in technical discussions and develop strategies to solve technical challenges



Analysis root cause for an error/incident



Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.

Working Experience & Certification:

3+ years of professional experience with RPA tools Automation Anywhere A360, Power Platform



Must be Automation Anywhere A360 Certified RPA Professional



Must have experience in Development, Run Support, Maintenance, Incident Management and Change Management



Control room- administration knowledge



Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes



Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time



Experience in handling Change Requests and Incidents. And experience in change management process



Knowledge of SDLC and Agile development



Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc



Good working experience with Gen AI, prompt engineering and other OCR tools



Knowledge of Agentic Automation is a plus



Experience/knowledge of Database, VB/Python scripting and Excel VBA



Knowledge of Agile Tools like Azure Dev Ops or JIRA



Technical Skills

Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management



Control room- administration knowledge



Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes



Experience in handing Change Requests and Incidents. And experience in change management process



Experience in automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting



Expertise in building automations for run support activities and reduce/eliminate manual effort for the team



Knowledge of SDLC and Agile development



Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc



Good working experience with Gen AI, prompt engineering and other OCR tools.



Experience/knowledge of Database, VB/Python scripting and Excel VBA



Knowledge of Agile Tools like Azure Dev Ops or JIRA



Knowledge of Agentic Automation is a plus



To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground



Building a central capability to deploy Automation at scale and quality



Change/Leadership Skills

Influencing and Team work:

Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Analytical Skills:

Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change



Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach



Work with stakeholders to ensure understanding and support for proposed solutions



Collaborate with other Divisions, senior leaders and support functions (often across different geographies)



Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management



Behavioral Competencies

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture



Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive



Helps others - Builds relationships, actively collaborates, helps others succeed.



Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient



Business first - Focuses on customers and clients, business/financial acumen, JLL first



Inspire - Inspire others, creates vision and strategy, energizes others



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.