Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Role Purpose

As Manager, Intelligent Automation, you will be responsible for leading the design, development, and implementation of intelligent automation solutions across the organization. You'll leverage your expertise in RPA, Alteryx, Power Platform, Python, VBA, and Selenium to drive efficiency, improve accuracy, and enhance business outcomes. You will work closely with business stakeholders to identify automation opportunities, prioritize projects, and deliver impactful solutions.

What this job involves

Key responsibilities include:

Be a subject matter expert in a broad spectrum of Automation technologies, including low-code/no-code platforms, Python, VBA, Selenium, GenAI/OpenAI APIs, and API automation, from a design, delivery, and maintenance perspective.

Be accountable for the development of automation solutions leveraging technologies like Python, VBA, Selenium, and GenAI (including building internal capability and/or partnering with a vendor to bring on board best-in-class automation build capability) within JBS.

Support the identification of the overarching framework to deliver automation solutions, encompassing technologies like Python, VBA, Selenium, and GenAI, from inception to maintenance and ongoing monitoring of digital worker performance.

Build and maintain effective communications with key stakeholders, cross-functional leaders, and project team members.

Lead project teams in support of different project workstreams and manage overall project activities, plans, documentation, and schedules associated with deliverables and milestones.

Be accountable for delivering agreed internal client benefits.

Coach and guide project team members where necessary.

Drive a culture of process re-engineering into automation solution design, leveraging technologies like Python, VBA, Selenium, and GenAI.

Develop automated processes using Python, VBA, Selenium, and GenAI to reduce manual processes and improve employee productivity.

Implement best practices to reduce complexity, improve scalability, reusability, security, and increase efficiency through standardization across all automation initiatives.

Provide support in performing QA testing and supporting User Acceptance Testing as needed while establishing the broader capability.

Ensure robust governance and regular reporting to achieve all defined outcomes within a defined timeframe, monitor and report on actual savings achieved from the key projects, and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders, and be responsible for supporting the metrics reporting for the relevant process.

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The Candidate

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

Experience

Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda

Previous roles include Technical Delivery responsibility in a global company with similar size to JLL

At least 5+ years of experience which includes Python, VBA, RPA, Gen AI, programming.

Experience with Gen AI tools/tech implementations.

Direct experience of major international business transformation projects

Excellent analytical and program management skills are essential

Diverse industry and functional backgrounds gained through consulting or elsewhere

Understanding of or exposure to global real estate markets preferred but not essential

Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish

Ability to training / transfer learning and skills

Strong interpersonal and communication skills.

Needs to demonstrate significant credibility in having previously delivered Automation design and implementation programs

Technical Skills

Must-Have Skills:

Python programming language

Visual Basics (VBA) for Excel

Selenium for browser UI automation

Experience with GenAI/OpenAI API projects

Hands-on with Pandas and NumPy

API Automation

Desktop UI Automation

Desired Skills & Experience

Experience with AI/ML technologies and their application in automation.

Experience with cloud platforms (e.g., Azure, AWS, GCP) and related automation services.

Certifications in RPA, Alteryx, or other relevant automation technologies.

Experience in the Real Estate industry.

Change/Leadership Skills

Influencing and Team work:

Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Project Management Skills:

Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

Analytical Skills:

Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.

Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Work with stakeholders to ensure understanding and support for proposed solutions

Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximize benefit realization

Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.

Behavioral Competencies

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture

Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

Helps others - Builds relationships, actively collaborates, helps others succeed.

Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient

Business first - Focuses on customers and clients, business/financial acumen, JLL first

Inspire - Inspire others, creates vision and strategy, energizes others

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.