Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Underwriting Support
In this role, you need to take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital and assist the Front-Line Manager as and when necessary to make the business run effectively and efficiently.
Responsibilities

• Drive Continuous Improvement
• Develop a strategy for team to reach organization goal
• Communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport building with the internal & external partner
• Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital
• Ensure that the highest possible levels of customer service is delivered at all times
• Assist the Front-Line Manager as and when necessary to make the business run effectively and efficiently
• Ensure the team serves all products to company and brand specification

Qualifications we seek in you!
Minimum Qualifications / Skills

• Graduation in any stream except B.Tech and Technical Graduation & Law
• Insurance knowledge (preferably Commercial UW Support) and ability to understand and interpret Insurance terminology
• Proficient with MS Excel, MS Word, MS PowerPoint
• Ability to do root-cause analysis for process gaps highlighted
• Collaborative approach towards resolving the issues with partners & peers/sub-process areas
• Ability to crunch data, possesses data driven & fact-based approach

Preferred Qualifications/ Skills

• Good analytical and problem-solving skills
• Excellent written and verbal communication skills!
• Proven track record to build effective working relationships with clients & internal partners
• Project Management and ability to run multiple priorities
• Positive demeanor with a focus on continuous operational improvement and an open mind to change
• Highly motivated and committed
• Passion for working with people!
• Attention to detail!

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required