Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Insurance Digital Operations
This role is critical as we push the client value agenda on end-to-end meaningful thinking for our clients to the next level. The consultative, external perspective that this team is expected to provide to the broader account teams will be very important to transform client operations
For the candidates in this role - This role provides the opportunity of working across a range of challenges and client situations, interacting with the account teams (sales & operations) and front-ending with clients. This will require candidates to be extremely self-driven, consultative and well networked with multiple functional teams in the organization as well as high on digital IQ.
Responsibilities:

• Lead growth and mining in existing Insurance accounts leveraging domain expertise, lean six sigma, digital & analytics transformation
• Thought leaders with deep domain expertise in areas of Underwriting Services and Claims Administration, Policy Servicing, Actuarial and Finance & Accounting
• Provide Best in class industry view, support existing and new engagements, diagnostics, due diligence, client co-design workshops, transformation engagement. Provide an independent point of view and advisory services
• Build new offerings and develop innovative digital assets leveraging RPA, AI and analytics
• To bring industry knowledge, world-class capabilities, innovation, and cutting-edge technology to our clients
• Define and execute value generation roadmaps for clients leading to a large meaningful impact on clients
• Partner with multi-function teams to constantly enrich the engagement with clients
• Lead the execution of projects ranging from business diagnostic, organization design, business process design
• Create commitment across all involved teams and facilitate buy-in from all important stakeholders
• Drive end-to-end thinking and solutions to deliver long term benefits to our clients

Qualifications we seek in you!
Minimum Qualifications/Skills:

• Relevant experience of running a transformation solution deployment in the back and middle office, specific experience in digital / analytics implementation, and awareness of technologies like RPA, AI, Workflow, Data Engineering, Analytics, Six Sigma, and LEAN principals
• Ability to Unlearn & Learn continuously
• Excellent communication - verbal and written
• Good Presentation skills
• Consulting project delivery - timeline and milestone management, Stakeholder relationship management
• Creative thinking/innovative mind-set
• Thrive in uncertainty and manage teams, the customer in an ambiguous environment
• Good business acumen and understanding of business issues across focus sectors
• Ability to engage senior client management on offerings, emerging issues in focus
• Ability to connect the dots linking the processes across the insurance value chain for identifying transformative needs
• Relevant experience
• Prior solution design, consulting experience, or IT domain consulting experience
• Proven track record of driving transformation in client operations
• Global perspective and understanding of insurance business marketplace
• Project Management Skills
• Lean and Six Sigma led transformation

Preferred Qualifications/Skills:

• Experience with digital tools in Insurance and/or in financial services space
• Global Exposure
• Digital deployment for large/ medium scale customers preferably in the Insurance domain
• Judgment, personal effectiveness, team handling

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required