Manager Infrastructure Services

Year    Bangalore, Karnataka, India

Job Description

:
Key Responsibilities:

  • Oversee the complete software asset lifecycle, from procurement through retirement, ensuring accurate inventory management.
  • Conduct regular software license compliance audits to identify discrepancies and mitigate risks of non-compliance.
  • Lead the implementation, configuration, and continuous improvement of SAM tools, including SAM Pro and Flexera, to enhance asset tracking and compliance.
  • Collaborate closely with IT, procurement, finance, and legal teams to manage software contracts, licensing agreements, and renewals.
  • Monitor and analyze software usage data to identify cost-saving opportunities and optimize license allocation.
  • Develop and maintain comprehensive documentation for software assets, including licenses, entitlements, and agreements.
  • Apply deep knowledge of software licensing concepts (e.g., perpetual, subscription, user-based, device-based, OEM licenses) to ensure compliance and optimization.
  • Train and provide ongoing support to stakeholders on SAM processes, tools like (SAM Pro, Flexera), and best practices to ensure organizational compliance.
  • Prepare detailed reports and dashboards on software usage, compliance status, cost savings, and audit results for management review.
  • Serve as the primary contact for software vendors, negotiating terms and resolving licensing issues to maintain positive vendor relationships.
  • Support both internal and external software audits by coordinating activities, gathering evidence, and addressing audit findings promptly.
  • Integrate SAM systems with IT asset management (ITAM) and procurement platforms to streamline workflows and data accuracy.
  • Continuously assess and refine SAM workflows, automation, and policies to improve operational effectiveness and compliance.
  • Stay informed about evolving software licensing models, industry best practices, and regulatory requirements impacting SAM.
  • Manage software contract renewals and negotiations in partnership with procurement to secure favorable terms and pricing.
  • Identify and implement opportunities for process automation and operational improvements within the SAM program.
  • Ensure adherence to internal IT governance frameworks, policies, and compliance standards related to software assets.
  • Assist in developing budgets and forecasts for software asset expenditures to support financial planning.
  • Provide expert guidance on software license compliance during software procurement and deployment activities.
  • Collaborate with cross-functional teams to promote awareness and a culture of compliance around software asset management.
  • Drive continuous improvement initiatives to maximize the value and efficiency of the organization's software investments.
Required Skills and Qualifications:
  • Minimum 14+ years of experience working in software asset management tools.
  • Strong understanding of all software products and licensing models.
  • Experience in software license compliance and audit processes.
  • Strong analytical skills for data reporting and trend analysis.
  • Knowledge of IT infrastructure and its relationship with license tracking.
  • Excellent communication skills for reporting and collaborating across teams.
  • Organization skills to balance and prioritize work.
  • Ability to work in a team environment.
Preferred Qualifications:
  • Certified Software Asset Manager (CSAM).
  • Experience with other SAM tools (e.g., Flexera, ServiceNow).
  • ITIL Foundation or other asset management certifications.
  • ServiceNow SAM Pro certification (if applicable)
Work Environment
  • Work from Office is mandatory
  • This job role requires to work in rotational / night shifts.
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Job Detail

  • Job Id
    JD3819111
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year