Job Description

India - Hyderabad

JOB ID:

R-215895

LOCATION:

India - Hyderabad

WORK LOCATION TYPE:

On Site

DATE POSTED:

May. 30, 2025

CATEGORY:

Information Systems
Join Amgen's Mission of Serving Patients


At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission--to serve patients living with serious illnesses--drives all that we do.


Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.


Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Manager, Information Systems - Veeva Service Delivery

What you will do

Let's do this. Let's change the world. In this vital role you will responsible for leading the team to support and maintain the Amgen Veeva Vault Platform. The role will be involved in defining Amgen's Veeva Vault Platform support strategy, guiding technology decisions, and ensuring timely service is deliver to the Amgen Veeva Vault platform users and their issues are resolved.


The ideal candidate will have a consistent record of leadership in technology-driven environments, leading technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives. Responsible for fostering platform reliability. Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient Maintain knowledge base of Veeva issues, including principles, standards, user guides, and models Drive continuous improvement in the architecture by seeing opportunities for innovation and efficiency Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs Accountable for designing and building customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs Responsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns, designing integration workflows, building connectors, centralizing build & run and implementing consistent DevOps model for integrations Perform impact assessments, clearly define AS-IS and TO-BE states, and recommend platform upgrades in accordance with the new features and functionalities released by Veeva Design platform architecture that can scale to meet growing business needs and performance demands Develop and maintain logical, physical, and conceptual data models to support business needs Establish and implement data standards, governance policies, and best practices

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Master's degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelor's degree with 6 - 8 years of experience in Computer Science, IT or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT or related field

Must-Have Skills:

Solid understanding of Veeva Vault Platform and Veeva Vaults Experience with system integration technologies like Mulesoft, Databricks, etc. Excellent knowledge of data model and governance 6-8 years Global Pharmaceutical experience Solid understanding of pharmaceutical operations and data management business processes Experienced in pharmaceutical regulations and specifications Have TeamPeople management experience Experienced in GxP process Experience working in agile methodology, including Product Teams and Product Development models Proficiency in designing scalable, secure, and cost-effective solutions Can work late hours Can work with multiple teams to meet the business and collaborator needs Can lead and guide multiple teams to meet business needs and goals Have collaborator and team management skills

Good-to-Have Skills:

Strong solution design and problem-solving skills Solid understanding of technology, function, or platform Experience in developing differentiated and deliverable solutions Ability to analyze client requirements and translate them into solutions Knowledge of Platform and Data Governance

Professional Certifications:

Veeva Vault Platform Administrator (mandatory) SAFe - DevOps Practitioner (mandatory) SAFe for teams (preferred)

Soft Skills:

Should be able convert business requirements into technical requirements Excellent critical-thinking and problem-solving skills Good communication and collaboration skills Proven awareness of how to function in a team setting Proven awareness of presentation skills

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.


In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.


Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.