Job Description

#

Manager-Operational Risk

Multiple locations








Department
CORPORATE OPERATIONAL RISK
Job posted on
Jan 09, 2026
Employee Type
Permanent
Experience range (Years)
0 - 0

POSITION DESCRIPTION














JOB TITLE

Manager-Operational Risk

GRADE

AVP-I











DEPARTMENT

Risk

LOCATION

HO/RO/BRANCH











SUB-DEPARTMENT

Operations Risk

TYPE OF POSITION

Full-time











REPORTS TO

Corporate Manager- Operational Risk/ Lead -Operational Risk

REPORTING INTO

Specialist- Operational Risk















ROLE PURPOSE & OBJECTIVE

The incumbent takes directions for the development and deployment of various risk related activities such as Risk & control self-assessment, RBI tranche data control template. Monitor and gather inputs from key functions of the bank on KRIs. This incumbent is also responsible for documenting and tracking Operational risks arising from other bank activities such as material outsourcing, BCP testing etc.





SIZE OF THE ROLE



FINANCIAL SIZE

NON-FINANCIAL SIZE



CAPEX / OPEX Budgets resting with the role Total Buying / Procurement Total Revenue Portfolio Managed Number of vendors / consultants Number of portfolio products Volume of products and services Quantity of equipment / stocks / projects / etc. Credit files received / underwritten Volume of new hires onboarded Volume of recruitment etc.





KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Provides critical input on new All products/processes and any amendments to products/processes to highlight Operational Risks Facilitate regional Ops Risk team across branches and regions to carry out BCP simulation as per approved schedule. Participates in product and process review for availability of controls and also in reviews related to Business Requirements Document (BRD), Functional Specific Development (FSD) and perform User Acceptance Testing (UAT) to ensure effectiveness of controls before move to Production Perform pre-on-boarding material outsourcing vendors risk assessment with regards to compliance

Customer

Responsible for implementing risk scorecards across branches and backend activities to analyse risk indicators Carry out thematic control testing to review effectiveness of various controls, and provision for automation. Visit branches across regions to review process adherence on identified and assessable parameters Responsible for the Test of Design and Test of Operating Effectiveness Prepares data required for the purpose of various DCTs.

Internal Process

Implements approach to improve KRI(s) so as to bring them within acceptable threshold. Implementation of Internal Audit and RBI recommendations specific to the Operational Risk unit Reports loss incidents for identification of control gaps Responsible for implementing risk and control matrix / register for various processes in Ujjivan SFB. Contribute proactively towards capital adequacy related Stress Testing. Updates Operational Risk checklist on which the branches are assessed when visited across regions by Operational Risk team.

Learning & Innovation

Updates self with prevailing regulations, notification, circulars and guidelines of the regulators and statutory bodies, and disseminate the information regarding new regulatory developments. Develop training modules, including online modules, for development and maintaining of risk culture. Attend external training programs and workshops to enhance operational risk skill sets. Enhance knowledge through successful certification on various courses related to risk managements and latest technological developments. Ensure goal-setting, mid-year review and annual appraisal process happens within specified timelines for self





MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS







Educational
Qualifications

MBA or Graduate with Certification in Risk management.







Experience

At least 6-8 years of experience in Retail Banking, should have experience in both Assets and Liabilities business At least 3+ years of hands-on experience in Risk, Audit, Compliance or Operations.







Certifications

NA







Functional Skills

Sound knowledge of Risk Management principles & the evolving practices for the management of Operational Risk Knowledge of micro finance and functioning of Retail Bank branches; cash management, branch operations, retail Forex, payments and clearing, businesses like deposits, term deposits, credit cards, lockers, overdrafts, etc. Knowledge on retail assets, to include secured and unsecured loans, mortgage loan, commercial vehicle loan, etc. Knowledge of RBI polices and guidelines relevant to SFB







Behavioral Skills

Good team player Ability to work with cross functional teams to deliver desired outcome Good analytical skills Good written communication and presentation skills High standards of integrity and ethics







Competencies Required

Building Relationship Driving Change Planning & Organizing











PREPARED BY - Arunava Banerjee

DATE



REVIEWED BY

DATE



LAST UPDATED BY -

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