Job Description

DESCRIPTION


Amazon's transportation powers small parcel delivery through various tier-1 services. These systems manage and enable on-boarding new business use cases and 3P carriers onto Amazon's transportation systems. We have built a highly respected software engineering team which is focused on solving complex problems on behalf of the customers (carriers, logistic services) and work on simplifying, automating the onboarding process at scale.



Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.



Primary responsibilities include managing team which will be responsible for troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, performing software maintenance and carrier configurations and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.



The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.



Key job responsibilities

1. Work with SDE, program teams, carriers, carrier POCs and deliver on planned programs

2. Own and simplify processes for deploying configurations

3. Drive operational excellence by handling tickets, identifying automation opportunities

4. Manage a team of 6 to 10 PA engineers
BASIC QUALIFICATIONS


1. Managing teams for 3+ years, building and managing high performance software teams

2. Programming experience in any of the high level languages, deep understanding of object-oriented design

3. Bachelor's degree in computer science or a related field


4. Solid expertise in data structures and algorithms


5. Strong problem solving and analytical abilities


6. Strong verbal and written communication skills and an ability to work in a team environment
PREFERRED QUALIFICATIONS


1. Experience working with multiple stakeholders and managing deliverables at once

2. Experience working AWS technologies (S3, DDB etc)

3. Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems

4. Proven ability to troubleshoot and identify the root cause of issues


5. Experience in a 24/7 production environment is a plus

6. Experience working with internal and external stakeholders & customers



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details


IND, TS, Hyderabad


Software Development