Job Description

DESCRIPTION

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We're seeking Operations Manager (CTL) for EDSP . In this role, you will be responsible to expand and manage operations Under the Roof and Out on Road. An exciting role in which you will be managing a team consisting of Team leads, Station associates and supervisors



Title: Manager I, Operations



Typical responsibilities will include:

Understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement Be data driven, develop and report performance metrics and identify opportunities for improving Customer Experience. Develop efficient people management skills in leading a team of Team Leads, Station associates and Out on road associates



Good to have Skills

Proficient Data analysis skills in Excel SQL proficiency is preferred Should be flexible with shifts


Key job responsibilities

People management, efficiently manage a diverse team and managing EDSP sites Derive data driven actionable insights to improve delivery & customer experience Be proficient in both UTR & OTR operations


A day in the life

Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team.


Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback!

BASIC QUALIFICATIONS

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Bachelor's degree or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

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1+ years of performance metrics, process improvement or lean techniques experience


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