Job Description

10 - 15 Years
1 Opening
Kochi

Role description

Job Title:

Client Reporting & Accounting Service Management Lead

Shift:

UK

Overview of the Role

We are seeking a

seasoned leader

with strong experience in

Fund Administration and Fund Management operations

to manage and oversee the

Client Reporting & Accounting Service Management function

. This role requires a dynamic professional who can drive operational excellence, foster stakeholder relationships, and ensure the highest standards of client service delivery across global locations.



You will lead a team responsible for service delivery, operational controls, and continuous improvement initiatives, ensuring that reporting and accounting functions adhere to both internal policies and regulatory standards.

Key Responsibilities

Leadership & Oversight

Lead and oversee the

Client Reporting & Accounting Service Management

function, ensuring all deliverables meet service and quality standards. Set team objectives, conduct

performance appraisals

, and provide ongoing mentoring and development for team members. Serve as a

senior escalation point

for complex issues and operational challenges across the reporting and accounting functions. Promote a culture of accountability, collaboration, and continuous improvement within the team.

Client & Stakeholder Management

Maintain strong

stakeholder relationships

between the Business, Client Reporting, and Accounting Service teams. Act as a key liaison with

regional heads

of Client Mandate (UK, Singapore, US) to ensure regional priorities and escalations are addressed effectively. Communicate performance metrics, operational issues, and process enhancements clearly and proactively to stakeholders. Deliver

written monthly commentary

to Oversight functions globally, highlighting delivery vs KPI targets and service performance.

Operational Control & Risk Management

Identify operational

risks, control gaps

, and process inefficiencies, proposing appropriate mitigation actions. Ensure all business controls are

implemented, monitored, and adhered to

in compliance with internal and regulatory requirements. Support and ensure the

successful implementation of process and system changes

that improve efficiency and reduce operational risk. Oversee

monthly MIS and KPI reporting

, ensuring accuracy, completeness, and timely submission to Oversight teams.

Process Improvement & Collaboration

Work closely with upstream and downstream operational teams to ensure smooth handoffs and alignment on service standards. Collaborate across departments to implement

process improvements, automation, and efficiency initiatives

. Maintain updated

procedure documents and workflows

, ensuring compliance and operational consistency across global teams. Support transformation initiatives, ensuring effective communication and adoption within your teams.

Regulatory & Compliance Awareness

Maintain up-to-date knowledge of

regulatory requirements

impacting fund reporting and accounting functions. Ensure team adherence to compliance and audit standards, providing documentation and evidence during reviews.

Must-Have Skills

8+ years of experience

in

Fund Administration

,

Fund Accounting

, or

Client Reporting

within the

Asset Management or Fund Services industry

. Proven

leadership experience

managing cross-functional teams or service delivery units. Strong understanding of

fund structures, NAV production, and accounting/reporting processes

. Exceptional

stakeholder management

and

client relationship skills

, with the ability to engage at senior levels. Excellent

communication and presentation skills

, both written and verbal. Strong

analytical and problem-solving

skills with attention to detail and operational risk awareness. Proficiency in

Microsoft Office tools

, particularly

Excel

(pivot tables, lookups) and

Word

. Strong

organisational and prioritisation

abilities, capable of managing multiple priorities under pressure. Experience producing and analysing

KPIs, MIS, and service performance metrics

.

Good-to-Have Skills

Bachelor's degree in

Finance, Accounting, Business Management

, or related discipline. Professional certifications such as

CFA, ACCA, or IMC

. Experience in

global asset management operations

with exposure to different regulatory environments (e.g., UCITS, AIFMD). Working knowledge of

Aladdin, SimCorp, or similar fund accounting/reporting systems

. Experience in

process transformation

or

automation initiatives

within fund operations. Understanding of

third-party oversight models

and vendor management frameworks. Exposure to

data analytics tools

or

business intelligence dashboards (e.g., Power BI, Tableau)

for MIS reporting.

What You'll Be Like

A

strategic and people-focused leader

, capable of motivating and guiding a high-performing team. A

strong communicator

, able to influence and collaborate effectively across global teams.

Analytical and structured

, with a proactive approach to solving problems and identifying improvements.

Client-oriented

, ensuring service delivery excellence and long-term relationship building.

Adaptable and resilient

, thriving in a fast-paced, evolving operational environment.

Innovative and forward-thinking

, open to embracing change and championing process improvement. Demonstrates

professional integrity

, accountability, and a commitment to quality and compliance.

Skills Keywords:

Fund Administration | Fund Management | Client Reporting | Accounting Oversight | Service Management | Operational Risk | MIS & KPI Reporting | Leadership | Stakeholder Management | Process Improvement | Compliance | Effective Communication

Skills

Fund Administration,Fund Management,Effective Communication

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.