Job Description

Responsibilities:
Develop and implement Employee engagement activities as per guidelines
Implementing employee engagement and communication initiatives as per guidelines
Implement career and succession planning as per guidelines
Implement organization development activities as per guidelines
Conducting employee satisfaction survey, propose action plans based on survey findings
Ensure annualized attrition control as per SLAs
Transition and integration activities like co-coordinating and conducting town halls, designing communication plans.
Assisting in implementation of 'Sustainability Reporting' initiatives for IGT Solutions Malaysia in co- ordination with Global HR team
Assist in reviewing and implementing HR policies & processes for Malaysia.
Facilitating in dissemination of new/ revised HR policies & processes in Malaysia.
Resolving queries related to HR policies and processes.
Compiling global organization structure.
Responsible for preparing/ compiling HR Analytics viz; Monthly Review Decks and MIS
MIS required by the management as per need
Responsible for the induction process of senior management and office staff
Transition and integration activities like doing comparative analysis of HR policies & processes, manning ratios etc.
Assist in implementing annual Performance Management System across Malaysia for Non Agent staff
Conducting HR process audit, reporting gaps and ensuring implementation of action plans to rectify the gaps
Reviewing and educating locations on errors noticed and suggestions thereby.
Responsible for completing KRA setting exercise
Preparing and analyzing HR span
Assisting in implementation of 'Sustainability Reporting' initiatives for IGT Solutions Malaysia in co- ordination with Global HR team
Qualifications:
Minimum 1 years of experience as an Assistant Manager HR, preferably in a call center or customer service environment.
Strong understanding of call center operations and metrics.
Mandarin Speaker is required for this role since need to deal with mandarin agents.
Excellent communication, interpersonal, and stakeholder management skills.
Proven ability to build strong relationships and influence stakeholders at all levels.
Solid knowledge of employee relations principles and best practices.
Experience conducting investigations and resolving employee relations issues.
Strong performance management and talent development skills.
Knowledge of HRIS systems and data analytics.
Ability to work independently and as part of a team.
SHRM certification will be advantage for the role.

Skills Required