Job Description

Roles & Responsibilities:

Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations. Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team. Interface with customers regarding specific job tickets, issues, improvements, escalations, etc Responsible for generating, maintaining and managing strong relationships with the customer and fulfilling customer HR ops needs within minimal time. Able to handle daily activities which include customer handling, escalations, deliveries Identifying and leading process improvements Responsible for ensuring up to date process documentation, change management and process & audit compliance Responsible for ensuring customer and management reporting & proactive projection of
challenges and probable solutions

Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds. Provide clarification of HR policies and procedures Manage assigned part of the process according to Company methodology and/or agreed
transition plan

Organize knowledge sharing sessions both within the team and cross teams Update all required process documentation (process maps and procedures) and other
documentation within agreed timeframes on the defined support tool

Resolving errors, escalations and issues on time Develop process excellence in Operation activities Focused, diligent, high on quality and timeliness are the basic requirements for the role Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.

Ideal Candidate:

Must have strong track record of customer management, team management, other stakeholder
management.

Ability to propose changes and convince & collaborate with divisional stakeholders to implement them. Must have experience of leading a team of 40-50 members Clear understanding of SLA, KPIs and targets and should have experience of driving it. Experience of defining and documenting processes, SOPs etc. Proven experience of driving improvements, quality and high performance within the team.
Project management experience is a plus.

Leadership and organizational skills to meet deadlines Very good knowledge of continuous improvement methodology, automation and robotization tools Strong process knowledge in workforce administration/Employee data administration Experience in managing multiple design project Strong customer management and team management skills Experience of managing end-to-end employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc. Handle employee requests according to the project deadlines - Handle complex problems raised by customer and provide solution Exhibit strong problem-solving and business acumen skills, job organization and time
management skills

Attention to details and very good analytical skills; Advanced proficiency in written and verbal communication skills Exposure to India HR operations is preferred Exposure to technology implementation Captive SSC experience is preferred

Qualifications (Education/Experience/Certification):

Rich experience of 10-12 years in HR Operations domain. Leading delivery teams across HR Operations MBA (HR) preferred Experience in leading HR service delivery & transformation Experience in HR technology like Success Factors
Job Type: Full-time

Work Location: In person