Job Description

Oversees a team of crew who support customer service and/or administrative support activities for Human Resources. Develops key metrics and recommendations for improvement in Human Resources operational functions. We are looking for someone who can align onboarding processes with the overall organizational strategy, ensuring each milestone is thoughtfully managed to enhance crew experience and engagement. This includes understanding how onboarding impacts long-term success and creating a seamless integration for new hires.

About Vanguard

Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe--directly, through workplace plans, and through financial intermediaries.

Vanguard's India Office

Vanguard's office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary:

This role oversees a team of crew who support customer service and administrative activities for Human Resources, developing key metrics and recommendations for improvement in HR operational functions. This role also includes HR operations responsibilities such as managing employment processes, maintaining personnel records, reporting HR statistics, administering rewards programs and overseeing HR outsourcing vendors.


We are looking for someone who can align onboarding processes with the overall organizational strategy, ensuring each milestone is thoughtfully managed to enhance crew experience and engagement. This includes understanding how onboarding impacts long-term success and creating a seamless integration for new hires.

Responsibilities:

Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Monitor capacity and team performance to accommodate HR operational requests and increase efficiency. Coach direct reports and increase business and HR acumen of the team. Develop and review key metrics and take action to improve processes and increase efficiencies. This includes, but is not limited to, staffing models, service levels, quality monitoring, crew feedback reports, and vendor performance metrics. Ensure compliance with all corporate data administration, data security standards, and Human Resources policies and procedures. Facilitate escalation and resolution of inquiries and HR operational requests. Monitor direct reports communication with clients and provide feedback and quality assurance. Promote the usage of Human Resources self-service functionalities where possible. Support complex Human Resources operational transactions. Liaison with leaders across HR and the business to communicate to direct reports on process or procedure changes. Monitor trends in inquiries and HR operational projects. Understand the evolving needs of the business and suggest potential improvements for HR operational processes. Oversee administration of HR and rewards programs including employment processes, contract renewals, dismissals, trainee programs, expatriates, and retirement procedures. Maintain accurate personnel records including job history, leave, absences, transfers, insurance, and salary progression, ensuring compliance with internal policies and legal requirements. Prepare and manage statistical reporting for internal management and external agencies, covering employee demographics, absenteeism, overtime, turnover, and skills inventory. Implement and administer rewards programs, including compensation and employee benefits, while managing relationships with HR outsourcing vendors as required. Participate in special projects and perform other duties as assigned.

Qualifications:

Minimum 5 years of experience in HR Operations or related HR management roles, preferably including contact center or large team exposure. Bachelor's degree (B.Com/ BBA/B.E./B.Tech) in relevant fields such as Human Resources, Business Administration, or equivalent; a Master's degree or diploma in HR or Business Management is a plus. Strong skills in HR operations, data management, employee lifecycle administration, process improvement, statistical reporting, compliance, vendor management, and team leader. Strategic mindset and ability to make recommendations on Onboarding best practices moving forward.

Location

This role is based in Hyderabad, Telangana at Vanguard's India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your success--at work and in life--with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness

We're committed to enabling your financial success and provide competitive offers and programs.

Physical wellness

We're committed to providing benefits that support your physical health and wellness.

Personal wellness

We're committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.