Job Description

Sub Function - HR Operations

Role Overview

Behind every great employee experience is an HR Operations engine that just works.

From the first day someone joins to the moment they grow, move, or even exit -- HR

Ops is the team that makes these transitions smooth, fair, and meaningful. We're

looking for an HR Operations Manager who believes that

the right data, the right

process, and the right experience can shape someone's career. This isn't just about

running checklists; it's about creating moments that matter while removing the friction

from day-to-day HR interactions.

Champion employee experience

Make every HR touchpoint -- onboarding, confirmations, transfers, exits --

simple, supportive, and human.

Be the go-to partner when employees have questions, ensuring they feel heard

and cared for

Oversee HR data in HRIS/HRMS platforms, ensuring it is complete, accurate,

and career-impact safe.

Guard the accuracy of employee data

Recognize that a single wrong entry can affect an employee's career

progression.

Keep employee records clean, consistent, and trustworthy, so leaders and

employees can rely on them.

Automate what slows people down

Spot repetitive, manual tasks and replace them with smart automation. Build self-service tools that let employees get what they need instantly, without

waiting.

Ensure automation enhances employee convenience without losing the human

touch

Simplify compliance

Make sure our HR practices follow the law and company policy -- but do it in a

way that feels transparent and employee-friendly.

Insights & Continuous Improvement

Use AI-generated dashboards to track key HR Ops metrics (turnaround times,

employee query patterns, process efficiency).

Translate data into action by improving processes, reducing errors, and

enhancing employee trust in HR Ops.

Use data to tell stories

Turn numbers into insights: help leaders understand trends in retention,

engagement, and growth.

2

Share dashboards and reports that actually drive decisions -- not just fill

inboxes.

What Makes You a Great Fit

6-10 years in HR Operations, preferably in a fast-scaling or multi-location setup. Strong understanding of HR processes and their impact on employee

experience.

Comfortable working with HRMS platforms and open to adopting AI/automation

tools.

Highly detail-oriented with a strong sense of accountability for data accuracy. Empathetic and approachable, with strong problem-solving skills. Collaborative mindset -- you partner with payroll, compliance, and business

teams effectively.

How Success Looks

Employees feel HR Ops is responsive, supportive, and accurate. Repetitive HR Ops work is automated, freeing you to focus on employee needs. HR processes run smoothly -- no delays, no bottlenecks. The function is seen as an enabler of employee growth and trust, not just a

processor of tasks.