Job Description

We are seeking an experienced

HR & Operations Manager

to oversee both people management and daily operations for a high-end luxury fitness club. The ideal candidate will ensure smooth operations, exceptional member experience, and a professional, service-driven workplace culture.

Key ResponsibilitiesHuman Resources

Manage recruitment, onboarding, and training of gym staff Implement HR policies, procedures, and performance management systems Handle attendance, payroll coordination, employee records, and compliance Address employee relations, conflict resolution, and disciplinary actions Build a positive, luxury-focused work culture

Operations

Oversee day-to-day gym operations and staff scheduling Ensure cleanliness, safety, and premium facility standards Manage vendors, inventory, and equipment maintenance Handle member feedback and resolve issues professionally Monitor operational costs, budgets, and KPIs Ensure SOPs and brand standards are followed consistently

Requirements

Bachelor's degree in HR, Business, Hospitality, or related field 4-7 years of experience in HR and/or operations (fitness, hospitality, or luxury industry preferred) Strong leadership, organizational, and communication skills Customer-service mindset with attention to detail Knowledge of labor laws and operational best practices Ability to work flexible hours, including weekends

What We Offer

Job Type: Full-time

Pay: ₹15,746.28 - ₹25,873.51 per month

Ability to commute/relocate:

Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

HR Management: 1 year (Required) Branch handling: 1 year (Required)
Work Location: In person