Job Description

Job Title:

Manager -

HR Operations

Department:

HR Operations / Payroll & Compliance Services

Reporting To:

Head - HR Operations / Director - HR & Compliance

Location: Janakpuri, New Delhi

Position Overview:

The

Manager - HR Operations

will be responsible for leading and managing the end-to-end HR operations and payroll delivery process for multiple client organizations. This includes ensuring accuracy, statutory compliance, process efficiency, and high client satisfaction. The role involves managing a team of HR operations executives, coordinating with internal departments (Compliance, HRMS, Finance), and acting as the primary escalation point for client queries.

Key Responsibilities:

1. Payroll & HR Operations Management:

Oversee and ensure 100% accurate and timely payroll processing for all assigned clients. Review payroll inputs including attendance, leave, overtime, arrears, reimbursements, and full & final settlements. Validate salary structures, statutory deductions (PF, ESI, PT, LWF, TDS), and coordinate with the compliance team for timely filings. Ensure adherence to client-specific payroll policies and statutory requirements. Review and approve salary registers, bank statements, payslips, and MIS reports before release.

2. Client Relationship Management:

Act as the

single point of contact

for key client accounts for all HR operations and payroll-related matters. Understand client requirements, SLAs, and process workflows to ensure seamless service delivery. Conduct monthly review meetings with clients to share payroll summaries, compliance updates, and improvement insights. Manage escalations effectively and ensure timely resolution of queries.

3. Team Leadership & Performance Management:

Lead, mentor, and monitor a team of HR Operations Executives/Associates handling multiple client portfolios. Allocate work, review deliverables, and ensure team adherence to timelines and quality standards. Conduct regular training sessions to enhance team capability in payroll systems, Excel, and statutory compliance. Implement process checklists and internal audits to minimize payroll errors.

4. Statutory & Compliance Coordination:

Coordinate with the Compliance team to ensure timely and accurate filing of PF, ESI, PT, LWF, and TDS returns. Support internal/external audits and ensure documentation readiness for statutory inspections. Stay updated with the latest labour laws, tax amendments, and compliance requirements impacting payroll and HR operations.

5. HRMS & Automation:

Oversee HRMS data management and ensure accuracy of employee master data. Support implementation of HRMS/payroll software for new clients, including system configuration and user training. Drive automation and process efficiency initiatives within HR operations.

6. Reporting & Analysis:

Generate and analyze payroll and workforce reports for management and clients. Track and report on payroll accuracy, timeliness, and client satisfaction metrics. Present process improvement reports and cost-saving recommendations to management.

Key Skills & Competencies:

Strong knowledge of

end-to-end payroll processing

, statutory compliance, and HR operations. Proficiency in

Excel, HRMS systems, and payroll software

(e.g., GreytHR, Keka, Darwin Box HROne, etc.). Excellent communication, client management, and team leadership skills. Analytical mindset with attention to detail and problem-solving orientation. Ability to handle multiple clients and large data volumes with accuracy and confidentiality.

Qualification & Experience:

Graduate/Postgraduate in HR, Commerce, or Business Administration. MBA/PGDM in Human Resources preferred.

Minimum 5-8 years of experience

in HR Operations and Payroll Management, with at least

2-3 years in a team lead or managerial role

within a payroll outsourcing or HR shared services environment.

Key Performance Indicators (KPIs):

Payroll accuracy and on-time delivery rate. Client satisfaction score and retention rate. Statutory compliance adherence and zero penalty record. Team productivity and capability enhancement. Process efficiency and automation initiatives implemented.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Work Location: In person