Job Description

Career Category Human Resources

The Manager HR Knowledge Management is a driver of the global HR knowledge ecosystem, responsible for executing the vision for how HR knowledge is created, maintained, and delivered across the organization. This role leads initiatives to enhance our digital knowledge platforms, optimize content maintenance, and embed a culture of self-service and continuous improvement.
The ideal candidate brings a proactive, data-driven mindset, strong project leadership capabilities, and a passion for enabling scalable, user-centric HR service delivery.
Key Responsibilities
Strategic Knowledge Management & Governance

• Lead a team of knowledge management (Sr) associates to implement global HR knowledge management strategy, ensuring alignment with business goals, employee experience, and digital HR transformation.
• Establish and enforce enterprise-wide content governance frameworks, including lifecycle management, compliance controls, and quality assurance standards.
• Champion consistency in tone, structure, and branding across all HR knowledge and HR Service delivery assets, ensuring alignment with corporate goals.
• Act as liaison between HR Centers of Expertise (CoE), HRBPs, and Local HR Operations to ensure timely, accurate, and relevant knowledge delivery.

Platform Ownership & Innovation

• Enable business continuity across HR knowledge & HR service delivery platforms (e.g., ServiceNow Knowledge Base, SharePoint), driving platform evolution and innovation.
• Drive continuous optimization of taxonomy, metadata, and search architecture to enhance discoverability and user experience.
• Partner with Digital Technology and HRIS teams to prioritize and deliver platform enhancements and automation opportunities.

Enablement, Change & Culture Building

• Design and deliver enablement programs for content contributors, HR teams, and end-users to build capability and drive adoption.
• Lead communication campaigns to promote knowledge tools, self-service behaviors, and digital HR initiatives.
• Foster a culture of knowledge sharing, collaboration, and continuous learning across the HR organization.

Program & Project Leadership

• Lead HR service delivery projects such as HR portal optimization, AI-enabled knowledge delivery, and global content harmonization.
• Manage project timelines, resources, risks, and stakeholder communications to ensure successful delivery and measurable impact.
• Continuously scan for emerging trends and technologies in knowledge management and digital HR to inform future strategy

Qualifications

• 8-12 years of progressive experience in HR, knowledge management, digital HR, HR service delivery roles or equivalent experience
• Demonstrated success in leading enterprise-level knowledge management initiatives or digital transformation programs.
• Expertise in knowledge platforms (e.g., ServiceNow, SharePoint) and content governance methodologies.
• Understanding of HR operating models, shared services, and employee experience principles.
• Stakeholder management, communication, and facilitation skills.
• Analytical and strategic thinker with a track record of using data to drive decisions and improvements.
• Proven ability to manage projects in a dynamic environment.

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