Job Description

:
Job Responsibilities :
(Must have)
Responsibilities:

• Support end to end HR service delivery
• Responsible to manage a delivery center
• Foster a strong business relationship with the stake holders
• Ensure SLA Mgmt. of the BHR team's various activities
• Employee escalation, grievance & conflict management
• Plan and execute Org. level Programs and engagement programs for the location
• Mentor, upscale the team and foster team bonding
• Conduct effective, thorough and objective investigations
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance
• Work closely with management and employees to improve work relationships, build morale and increase productivity
• Provide HR policy guidance and interpretation
• Attrition Management and retention

Reports, Audits & Compliances:

• Responsible for managing internal reports
• Ensuring proper database of reports are maintained
• Manage & face internal & external audits wherever needed
• Adhering to QMS & ISMS compliances

Training & Development:

• Ensuring that proper induction and adequate trainings are been imparted to employees
• Facilitate & co-ordinate trainings (internal / external) for the team

Corporate Initiatives:

• Oversee and coordinate day-to-day services and operations of the organization, ensuring compliance with company policies, procedures, regulations and standards of practice

Job Responsibilities :
(Desired)

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance

Criteria :
(Must have)
Education:
PG- Post Graduate - Specialization in Human Resource Management

• The candidate should have at least 12+ years of work experience as an HR generalist preferably in a BPS environment
• Understands IT/ITES culture
• Excellent Oral and Written Communication skills
• Good client interfacing skills
• Energetic and self-driven individual, with a focus on self and team development
• Employee development and performance management skills.
• Ability to supervise and train the team, to improve organizing, prioritizing, and scheduling work assignments
• Good knowledge and understanding of human resources concepts, practices, systems, procedures and current trends
• Ability to make administrative/procedural decisions and judgments.
• Flexible to work in shifts
• Should have an experience managing first level managers (for Manager HRBP profile) or even second level managers for Sr. Manager HRBP profile)
• Should have managed a team span of 4 or more team members and 1500+ employees

Criteria :
(Desired)

• BPO experience
• HR related certification