Job Description

Position Summary:

The Healthcare Operations Manager / Admin / HR Head is responsible for ensuring smooth daily operations, overseeing HR functions, and managing administrative processes within the healthcare facility. This role plays a key part in strategic planning, employee management, compliance, and supporting clinical departments to deliver efficient and quality care.

Key Responsibilities:1. Operations Management

Supervise and streamline day-to-day healthcare facility operations. Implement and monitor SOPs for various departments (clinical and non-clinical). Coordinate between departments (nursing, pharmacy, diagnostics, billing, etc.) to ensure seamless patient care. Ensure availability of medical and non-medical supplies, equipment maintenance, and vendor coordination. Oversee patient admission, discharge, and feedback processes for service excellence. Monitor and improve KPIs for patient satisfaction, efficiency, and cost-effectiveness.

2. Administration

Lead hospital administration including front desk, housekeeping, security, cafeteria, and maintenance. Ensure compliance with statutory and healthcare regulations (e.g., NABH, JCI, local health authority rules). Maintain accurate records of licenses, accreditations, audits, and legal documents. Budget planning and cost control for non-clinical departments.

3. Human Resources Leadership

Develop and execute HR policies in alignment with organizational goals. Manage end-to-end recruitment, onboarding, training, and performance appraisals. Oversee payroll, attendance, leaves, and employee benefits administration. Address employee grievances, maintain workplace discipline, and ensure a positive work culture. Conduct employee engagement activities, health and safety programs, and training workshops.

4. Strategic & Financial Planning

Support leadership in business planning, budgeting, and cost optimization initiatives. Analyze performance reports and suggest improvements in operational processes. Identify areas for automation and digital transformation to increase efficiency.

Key Skills and Competencies:

Strong leadership, interpersonal, and communication skills. Knowledge of healthcare operations, hospital workflows, and regulatory compliance. Expertise in HR policies, labor laws, and people management. Proficient in using hospital management systems (HMS), HRMS, and MS Office. Problem-solving, analytical thinking, and decision-making capabilities.

Qualifications:

Bachelor's degree in Hospital Administration, Healthcare Management, Human Resources, or related field. MBA/MHA/PGDHM or equivalent preferred. Minimum 5-10 years of experience in healthcare operations, HR, or administration (hospital/clinic/healthcare setup).

Preferred Certifications (if any):

NABH Internal Auditor Training Certification in Healthcare Quality HR Certification (SHRM, HRCI, etc.)

Reporting & Collaboration:

Reports directly to the CEO or Medical Director. Works closely with department heads, clinicians, finance, IT, and external partners.
Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person