Job Description

"JEWELERY INDUSTRY CANDIDATE PREFERED"

Key ResponsibilitiesHuman Resources Management

Plan and manage manpower requirements for multiple showroom locations. Lead recruitment, selection, and onboarding of showroom staff including sales executives, cashiers, goldsmiths, security staff, and back-office employees. Ensure proper induction and training on product knowledge, customer service, ethics, and company policies. Manage attendance, shift scheduling, leave management, and workforce deployment. Handle employee relations, grievances, disciplinary actions, and terminations. Implement performance management systems and incentive schemes for sales staff. Oversee payroll coordination, statutory deductions, and employee benefits. Ensure strict compliance with labor laws, shop & establishment regulations, and company HR policies. Maintain accurate and confidential employee records for all branches. Drive employee engagement, retention, and ethical workplace culture.

Administrative & Operations Management

Oversee day-to-day administrative operations of head office and showroom branches. Coordinate with branch managers on administrative and staffing issues. Manage vendor relationships (housekeeping, security agencies, transport, manpower suppliers). Oversee office infrastructure, showroom facilities, and maintenance. Implement standard operating procedures (SOPs) across branches. Manage travel, accommodation, and logistics for staff as required. Ensure workplace health, safety, and security compliance, especially in high-value retail environments. Coordinate with legal consultants for contracts, notices, and compliance matters.

Policy, Compliance & Security

Develop and implement HR & Admin policies specific to jewellery retail operations. Ensure adherence to ethical standards, confidentiality, and anti-fraud policies. Support audits, inspections, and compliance reporting. Assist management in risk management and internal control processes.

Statutory Compliance (India-Specific)

Ensure full compliance with Indian labour laws including: Shops & Establishment Act Payment of Wages Act Minimum Wages Act EPF, ESI, Professional Tax Gratuity Act Bonus Act Liaise with consultants, inspectors, and government authorities when required. Maintain registers, returns, and documentation for audits and inspections.

Administrative & Showroom Operations

Oversee administrative operations of head office and all showroom branches. Coordinate with branch managers for staff discipline, leave planning, and daily manpower issues. Manage contracts and vendors for security, housekeeping, transport, and maintenance. Ensure proper upkeep of showrooms, staff facilities, and office infrastructure. Support management in implementing SOPs and internal controls across branches. Assist in staff accommodation, travel, and logistics where required.

Trust, Ethics & Confidentiality

Maintain the highest level of integrity, confidentiality, and professionalism. Enforce ethical conduct, honesty, and discipline among staff handling high-value jewellery. Support management in preventing internal risks, fraud, and misconduct.

Leadership & Reporting

Act as a strategic HR partner to senior management. Provide regular HR MIS reports on manpower, attrition, attendance, and performance. Lead, train, and supervise HR & Admin team members. Travel frequently to branches to ensure policy compliance and operational efficiency.

Qualifications & Experience

Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred). 6-12 years of experience in HR & Admin, preferably in jewellery retail, retail chains, or multi-location operations. Strong understanding of labor laws, payroll, and retail workforce management. Experience managing large frontline sales teams across multiple locations.

Skills & Competencies

Strong leadership and people management skills Excellent communication and negotiation abilities High integrity and confidentiality handling Knowledge of retail HR practices and incentive structures Ability to manage multi-branch operations Problem-solving and conflict resolution skills Proficiency in HRMS, payroll systems, and MS Office

Key Performance Indicators (KPIs)

Staff retention and engagement levels Recruitment turnaround time Attendance and manpower efficiency Compliance and audit performance Employee productivity and sales support effectiveness
Job Types: Full-time, Permanent

Pay: From ?40,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Internet reimbursement Paid time off
Ability to commute/relocate:

Chirawa, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Human resources management: 5 years (Preferred)
Willingness to travel:

50% (Preferred)
Work Location: In person