Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of Manager/Senior Manager - Transaction Monitoring

In this role, you will be responsible for leading and managing a team of 50-100 individuals to achieve organizational goals and objectives. You serve as the leader for team members, checkers and assistant managers, providing guidance, support, and direction to ensure the successful completion of daily tasks and projects. As a functional leader, you will oversee day to day operations, monthly/annual performance and delivery excellence, provide coaching to team leads, create strong governance structure around quality and training, and serve as the primary escalation point for clients & internal stakeholders.

Responsibilities:

Manage day to day operations as a skip leader.

Responsible for managing and implementing operational strategies, plans, processes to support new products/existing products.

Design operational framework and SOPs

Manage SLA and other key KPIs

Manage quality assurance programs

Collaborate with different teams to build reports/dashboards on key metrics

Work on RFPs and other transition processes

Create RCAs, TNA and do TNI

Manage risk-performance, track progress of the team leads, quality checkers and trainers.

Responsible for coaching team leads, setting strategy, and monitoring progress towards goals.

Will be involved in hiring and performance management

Oversee reward and recognition program to retain talent

Ensure compliance with card network regulations (Visa, Mastercard, Maestro, Pulse, AMEX) and regulatory policies.

Oversee workflow management, queue balancing, and SLA performance.

Support new process transitions and client onboarding.

Participate in audits and implement corrective actions.

Collaborate with client stakeholders, quality assurance (QA) team, and Learning Experience (LX teams) to improve process performance.

Qualifications we seek in you!

Minimum Qualifications

Graduate with good banking and Financial Services knowledge

Demonstrated experience in leadership or supervisory

role

for midsized teams.

Relevant experience in BPO operations, preferably in AML & KYC space

Clear understanding of financial risk and dealing with major Financial Institutions, and other payments providers, etc. preferably in reputable financial services organizations/FinTech.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Leadership, coaching, and team building capabilities. Knowledge of coaching techniques, constructive feedback methods, and adult learning principles

Preferred Qualifications/ Skills

Strong interpersonal and people leading skills, with the ability to communicate complex issues clearly to both internal and external customers

Demonstrate flexibility to work under 24

7 working environment

Experience with process improvement suggestions and implementation

Excellent time management skills and organizational abilities

Agile and transformative mindset

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applicationsand applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 27, 2026, 5:44:03 AM


Unposting DateFeb 26, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time