Job Description

Vidal is hiring for Manager role for CRM Dept(Client Servicing)

Below are the details of the position:

Position Details:

Department:

Customer care

Location:

Gurgaon

Position Code Number:

GGN- CRM -Sep-25

Key Responsibilities:

1

. Management and Retention of Top corporate for the region.

2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

3. Fulfilment of SLAs of top stakeholders for the respective region.

4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.

5. Relationship with HO of Insurance Companies, Brokers etc...

6. Service fees collection for the region if required.

7. Oversee department functions like the Customer Care, Claims, Contact center and related functions.

8. ISO requirement for customer care and grievance.

9. Responsible for P&L for the region by retain Cleint.

10. Team Management and team building which includes

Regular interaction with the team Training the team Handling escalation from the team. Periodic review of the team and feedback to be shared with the team.

Experience required:

Experience: 7-10

years of experience in Customer Service or Client Relationship roles in TPA or Health Insurance Industry only will be preferred Only Health insurance and TPA company

Personal Attributes and Competencies:

Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients. Experience of making and developing strategies Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations. Strong analytical and problem-solving skills.

Can Connect 9971006988 for more details & interview

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person