Job Description

ManagerEXL/M/1426597


Banking & Financial ServicesGurgaon
Posted On
22 Jul 2025
End Date
05 Sep 2025
Required Experience
8 - 14 Years



Basic Section
Number Of Positions


1


Band


C1


Band Name


Manager


Cost Code


D009406


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


1700000.0000 - 2200000.0000


Complexity Level


Not Applicable


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Emerging


Sub Group


Emerging Business Unit


Organization


Banking & Financial Services


LOB


Back Office


SBU


Operations


Country


India


City


Gurgaon


Center


IN Gurgaon C61




Skills
Skill


FRAUD ANALYSIS


LEADERSHIP AND TEAM MANAGEMENT


DISPUTE RESOLUTION


FRAUD INVESTIGATIONS


RISK ANALYSIS


Minimum Qualification


GRADUATION


Certification


No data available



Manager- Fraud Operations - Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry - Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 8-13 years in Fraud Ops management / Fraud Mitigation/Dispute management.


Manage Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.


Manage fraud risk, assisting businesses with implementing the 'best in class' tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.


Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management


Role and Responsibilities: - Serves as a Team Manager for Banking clients.

+ Supervise a team and leaders of Fraud/dispute investigators and analysts.
+ Develop and implement strategies to detect fraudulent activities.
+ Monitor transactions and analyze data to identify suspicious patterns.
+ Manage the dispute resolution process for transaction-related issues.
+ Ensure timely and accurate processing of chargebacks and disputes according to industry standards.
+ Lead investigations into allegations of fraud and irregularities.
+ Prepare detailed reports on findings from investigations.
+ Maintain accurate records of all cases and actions taken.
+ Provide training and support to staff on best practices in fraud detection and dispute management.
+ Establish and update internal policies and procedures related to fraud management.
+ Ensure compliance with legal and regulatory requirements.
+ Work closely with other departments (e.g., IT, Compliance, Customer Service) to enhance fraud prevention measures.
+ Communicate effectively with stakeholders regarding fraud trends and prevention strategies.
+ Define and track key performance indicators (KPIs) for fraud detection and dispute resolution efficiency.
+ Analyze data to assess the effectiveness of fraud prevention strategies and make recommendations for improvement.
+ Preparing weekly/monthly dashboard and reporting for Senior Leadership Team.

Qualifications:

Education

: Bachelor's degree in Business Administration, Finance, Criminal Justice, or a related field; a Master's degree is preferred.

Experience

: 5+ years of experience in fraud investigation, risk management, or a related area, with at least 2 years in a managerial role.

Skills

: + Strong analytical and problem-solving abilities.
+ Excellent communication and interpersonal skills.
+ Proficiency in data analysis tools and fraud detection software.
+ Knowledge of relevant laws and regulations governing fraud and disputes.

Attributes:

High level of integrity and ethical standards. Ability to work under pressure and manage multiple priorities. Strong leadership and team-building skills.


This profile outlines the essential functions and requirements for an Operations Manager focused on Fraud and Dispute Investigation, ensuring that the organization effectively mitigates risks associated with fraudulent activities



Workflow
Workflow Type


Back Office