Job Description

ManagerEXL/M/1362320


ServicesGurgaon
Posted On
19 May 2025
End Date
03 Jul 2025
Required Experience
5 - 12 Years



Basic Section
Number Of Positions


1


Band


C1


Band Name


Manager


Cost Code


D012491


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


1.0000 - 1.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Analytics


Sub Group


Analytics - AUS & APAC


Organization


Services


LOB


Services


SBU


Analytics


Country


India


City


Gurgaon


Center


EXL - Gurgaon Center 38




Skills
Skill


AGILE & WATERFALL METHODOLOGIES


PROJECT MANAGEMENT


Minimum Qualification


B.COM


MCA


BBA


BCA


B.TECH/B.E


M TECH


MBA/MMS/MPM/PGD/PGP


Certification


No data available

Process Improvement Consultant - Decision Analytics

Role & Responsibilities Overview:

Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling. Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements. Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility. Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections. Define and document a scalable staffing model based on two operational scenarios: + o Scenario 1: Steady State - One individual (Persona A) owns both modeling and filing/objection work.
+ o Scenario 2: Capacity Constraint - Responsibilities split between:
- Persona B: Modeler / LOB Strategy Lead
- Persona C: Filing & Objections Support
Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows. Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C). Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C. Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years. Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.

Candidate Profile:

Bachekors or Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas Based out of India 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations. Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams. Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes. Capable of thinking strategically while delivering detailed execution plans. Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards. Flexible and collaborative working style with significant overlap with EST time zone hours.

Technical skills

:

Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms. Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution. Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand. Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability. Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.

Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).


Workflow
Workflow Type


L&S-DA-Consulting