Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [TA (US)- Manager]!

In this role, [The Manager of TA Shared Services will directly and indirectly manage the day-to-day operations of a highly scalable, centralized recruiting shared services team. This role will be responsible for standardizing, optimizing & managing processes as related to scheduling, interviewing, and hiring candidates to allow for efficient and scalable delivery of core recruiting services. The Manager will evaluate and manage daily team performance including productivity and quality, using data and metrics.]
Responsibilities

Overall responsibility for the staffing of resort based roles from entry level through manager. Enable Dow Jones talent philosophy aligning support and enablement to Talent Supply strategy and outcomes. Champion the department's process improvement efforts to drive efficiency and accuracy with a focus on ensuring strong controls are in place. Manage, direct, and develop assigned personnel, to ensure team and individual expectations are achieved. Responsible for priority setting and hiring. Ensures staff is trained in departmental processes and procedures to meet goals and expectations. Provide a data driven understanding of the job market to influence internal stakeholders and advance best-in-class strategies that elevate our recruitment processes. Drive proactive sourcing and recruiting strategies identifying optimal markets and talent opportunities. Have knowledge and insight to laws and regulations impacting the Talent Acquisition function to ensure compliance with the operation. Foster a team environment and a strong service culture that ensures delivery of quick, repeatable and quality-driven service to multiple internal and external stakeholders. Optimize resource utilization in response to business needs. Report and analyze operational metrics inclusive of ensuring all service level agreements are upheld within regional teams. Partner with IT to ensure new functionality, system updates, year-end acquisitions, etc. are handled in the efficient, structured environment with thorough testing and quality assurance to minimize the impact of the production environment. Develop and execute end-to-end talent acquisition strategies aligned with business goals. Work closely with business leaders to understand workforce requirements and create effective hiring plans. Lead, mentor, and manage a team of recruiters to meet hiring targets and maintain high performance. Drive workforce planning, headcount forecasting, and capability-building initiatives with HR and Finance Other duties as assigned.

Qualifications we seek in you!

Minimum Qualifications

Any Bachelor's degree, Post Graduation or MBA (HR) (mandatory)
Preferred Qualifications/ Skills

Relevant years of experience in Talent Acquisition, Recruiting, Human Resources or translatable work experience Relevant years of experience in team handling Proficiency with Workday, UKG, SOFI ticketing Microsoft Office, Google Suites including advanced knowledge of Excel Strong supervisory and leadership ability required Exceptional interpersonal, verbal and written communication skills Expert in building and maintaining professional relationships Ability to manage and influence diverse set of stakeholders Must be attentive to detail and accuracy and committed to excellence and quality. Strong analytical, research, and problem-solving skills required. Strong verbal and written communications skills, including the ability to interact professionally with a diverse group Able to present complex data in a simplified manner Strong organizational skills Handles pressure well, adjusts plans to meet change needs and acts on opportunities Comfortable working in a dynamic, fast-paced environment

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 30, 2025, 4:16:13 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time