Job Description

Job requisition ID :: 89910
Date: Oct 16, 2025
Location: Bengaluru
Designation: Manager
Entity: Deloitte South Asia LLP

Job Title:

Manager - HighRadius AMS Services

Location:

Open

Employment Type:

Permanent

Experience Required:

5 to 8 years' experience in HighRadius application maintenance

Job Summary:

We are looking for an experienced

Manager - HighRadius AMS (Application Management Services)

to lead the support, governance, and optimization of HighRadius solutions across the Order-to-Cash (O2C) process deployed at our clients. This role will oversee a small team ensuring high-quality service delivery, and partner with business stakeholders to drive continuous improvements in finance operations.


The ideal candidate brings a strong understanding of HighRadius modules, ERP integration, and O2C processes, combined with proven leadership skills and experience in managing AMS or support engagements.

Key Responsibilities:

Application Support & Incident Management

Serve as the escalation point of contact for HighRadius AMS support. Support team to monitor, troubleshoot, and resolve application incidents in a timely manner. Perform root-cause analysis of complex issues and ensure permanent fixes are implemented. Coordinate with HighRadius product support when escalations are required.

Leadership & Team Management

Lead and mentor a team of HighRadius AMS senior consultants / consultants / analysts. Define priorities, allocate work, and ensure SLAs and KPIs are met. Drive knowledge sharing, training, and professional development within the team.

Service Delivery & Governance

Oversee incident, problem, and change management processes for HighRadius applications. Monitor service performance, ensuring compliance with agreed SLAs. Establish governance frameworks for application stability and continuous improvement. Report regularly on AMS performance metrics to senior leadership.

Stakeholder & Vendor Management

Act as the primary liaison between business users, IT, and HighRadius vendor support. Manage escalations, ensuring timely resolution of high-impact issues. Partner with Finance and IT stakeholders to align system performance with business objectives.

Enhancements & Configuration Management

Ensure alignment of AMS strategy with broader IT and Finance transformation goals. Manage system configurations, enhancements, and minor development requests. Oversee periodic upgrades, patches, and release management activities. Collaborate with business stakeholders to gather requirements for new features. Document configuration changes and maintain version control.

Integration & Process Optimization

Ensure seamless integration of HighRadius with ERP systems (SAP, Oracle, etc.). Work with Finance/IT teams to streamline Invoice-to-Cash processes. Identify automation opportunities and recommend best practices for process efficiency. Conduct performance tuning to optimize application speed and accuracy.

Governance, Compliance & Reporting

Ensure compliance with IT security, audit, and financial controls. Track and report on AMS service metrics (incidents, SLAs, enhancements delivered). Maintain accurate documentation of incidents, solutions, and changes. Support continuous improvement initiatives in system governance and reporting.

Skills and Qualifications:

Master's degree in information technology, Computer Science, Finance, Accounting, or related field. 8+ years of overall IT/Finance technology experience, with at least 4+ years in HighRadius or maintenance roles / projects Strong knowledge of HighRadius modules (Cash Application, Collections, Credit, Deductions). Experience managing large scale HighRadius implementation projects along with integration with ERP systems (SAP, Oracle, etc.) Significant exposure to automation, AI/RPA, or analytics within HighRadius. Proven experience in leading teams, managing vendors, and handling escalations. Strong problem-solving and analytical skills with attention to detail. Excellent communication and stakeholder management skills.

Why Join Us?

Innovative Environment

- Lead a forward-thinking team leveraging HighRadius and advanced automation to transform finance operations.

Impactful Role

- Your expertise will directly influence business-critical Order-to-Cash processes and drive measurable efficiency gains at the client.

Collaborative Culture

- Work with a dynamic team where ideas are valued, and contributions are recognized.

Stability with Flexibility

- Enjoy the security of working with a growing organization while benefiting from flexible work arrangements. *

Global Exposure

- Gain experience supporting international projects and interacting with diverse stakeholders across regions.