Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Manager - Global Event Tech ManagerWe welcome talent that will constantly push the boundaries for newer and better ways of doing things. The global event tech manager is a pivotal role in helping Genpact take growth to the next level through global marketing planning and execution designed to drive results.In this role, you will be responsible for the management and execution of in-person events (hosted & sponsored) as well as virtual events on different platforms. You must possess strong marketing, communications and program management skills, with the ability to work seamlessly with peers across the marketing function and collaborate with colleagues to achieve common growth ambitions.ResponsibilitiesEvent logisticsWork with external vendors and suppliers to ensure timely and cost-effective event executionInitiate and oversee the Sourcing process on MSA, SOW, including PR/PO (purchase requests)Ensure brand compliance with all events and event materialsAssist with event administration, invoicing, and logistical planning and managementSupport the acquisition process of branded merchandise through the online store and manage global orders from briefing to deliveryEvent Platform managementBuild and manage the project plan to support Program Owner priorities and objectives and being responsible for delivery management across all workstreams related to Genpacts events experience platforms.Oversee the day-to-day administration of Cvent, handling all the queries related to the platform setup and management, tracking and measurementAssist in the management of finance queries (budget management, forecasting, invoice payment, etc)Work on regular engagement reporting on the available dashboards and other types of reports by requestSupport on preparation of outcomes communications to various stakeholders through regular report outsContent management on the existing interface, including adding/removing content and imagery related to events, partnering with relevant teams and GStudiosMaintaining guides and templates for customizing content and co-ordination with event team and GTM leaders on content changes in different environmentsCoordination on new deployments and work on process requirementsManage user access, permissions, and training to ensure optimal use of Cvent across the organization.Develop and maintain Cvent best practices, guidelines, and SOPs.Make recommendations on the user experience based on best practices and performanceSalesforce & cross tech Integration:Design, develop, and maintain integrations between Cvent and Salesforce to ensure seamless data flow and synchronization.Work with IT or third-party developers to integrate Cvent with other systems (e.g., CRM, marketing tools)Troubleshoot and resolve integration issues promptly to minimize downtime and data discrepancies.Collaborate with the IT team to ensure secure and efficient data handling practices.Project Management:Lead projects related to Cvent implementations, upgrades, and integrations with Salesforce.Coordinate with cross teams to gather requirements, plan, and execute projects.Manage project timelines, resources, and deliverables, ensuring projects are completed on time and within budget.Strong organizational skills with the ability to manage multiple events simultaneously.Excellent verbal and written communication skills for coordinating with vendors, attendees, and internal teamsAbility to present event plans and outcomes to stakeholders.Qualifications we seek in you!Minimum Qualifications / SkillsYears of experience with Cvent and relevant event management platforms, with at least years in an administrative or managerial role. Certifications in Cvent (Cvent Certified Event Manager) and Salesforce consultant (e.g., Salesforce Certified Administrator, Platform App Builder).Proven experience with Salesforce, including integration experience, preferably with Apex, Salesforce APIs, or middleware tools. Application integration experience with years experienceStrong understanding of data integration principles, ETL processes, and data warehousing.Knowledge of event management processes and best practices.Strong analytical and problem-solving skills.Excellent communication and executive presence to connect at C-levelCreative, resourceful and takes initiativeStrong project management skillsDemonstrated ability to drive change, to effectively influence and motivate othersPreferred Qualifications/ SkillsFlexibility in attitude and behaviourNegotiation skills in dealing with 3rd party vendorsJudgement and decisivenessGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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