Job Description

Job : Technology
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 03/Oct/2023, 1:53:20 PM
Unposting Date : Ongoing


The Role Responsibilities Make an impact every day with Information & Cyber Security (ICS)

• Within Technology, Transformation and Operations (TTO) SC has established a world class 1st line Information and Cyber Security (\xe2\x80\x9cICS\xe2\x80\x9d) capability to support the Business, Function and Region to deliver their strategy and continuously improve ICS posture against ever evolving threats. These are challenges that impact our clients globally. Our ICS team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day.
• The team thrives in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
• Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers. With us, you\xe2\x80\x99ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

People Security, ICS

• The People Security (PS) team is responsible for fostering a culture of cyber awareness and resilience to protect the Bank and our clients from cyber threats. It does this through creating campaigns to drive behaviour change amongst a range of populations including employees, executives, high risk roles, third parties and customers.
  
• It drives the design, development, deployment, and enablement of delivery via virtual, instructor-led, and digital campaigns, enabled by global awareness communities of practice, based on employees\xe2\x80\x99 roles and risk types. The team\xe2\x80\x99s remit spans general employee awareness, role-based training, executive engagement, phishing awareness and simulation exercises, field enablement, communications, assessing and remediating behaviour change, and risk reporting, operations and strategy, as well as Skills Academies.

Main Purpose of Role:

• We\xe2\x80\x99re looking for a seasoned communication expert to support the Training & Awareness (T&A) team in delivering awareness campaigns to a range of external audiences, including customers, clients and third parties. The ideal candidate is someone who thrives in a creative environment and understands the intricacies of human behaviour, and is able to influence and inspire audiences to take action.
• The Manager, External Security Awareness will be responsible for creating and managing the day-to-day delivery of engaging awareness campaigns and initiatives on a broad range of Information & Cyber Security (ICS) topics. They will work closely with key stakeholders across the wider People Security team, customer-facing business areas, and with risk and governance stakeholders across 1st, 2nd and 3rd Lines of Defence.
• In addition to creating and delivering new material, the successful candidate will be responsible for maintaining existing awareness content (including content hosted on the sc.com Cyber Security Tips pages), and repurposing much of the great work delivered by the internal T&A team to benefit and delight our external audiences.
• This role will appeal to someone who has proven expertise in creating engaging, gamified and innovative content for external audiences. The successful candidate must be able to convey technical information in a non-technical, yet memorable way.

Business

• Identify new awareness initiatives that can be delivered to help educate our external audiences on how to protect themselves against a broad range of ICS-related threats.
• Write compelling stories and design learning pathways to bring ICS threats to life in an engaging and meaningful way, guided by adult learning principles and frameworks
• Work closely with key stakeholders across ICS as well as with business and governance teams to formulate campaign messages and develop creative assets.
• Contribute towards the development of External Awareness Programme strategic plans.
• Provide clear briefs to internal designers and 3rd party agencies to develop impactful campaigns, using your expertise to provide creative direction along the way to ensure they land effectively.
• Work with intelligence and risk stakeholders to proactively develop communications that provide practical guidance on defencing against emerging external cyber threats.
• Capture and report on qualitative and quantitative post-campaign effectiveness, including generation of key insights that enable the entire T&A team to continuously improve.

Processes

• Deliver in line with agreed end-to-end processes, established as part of the People Security Process Universe
• Develop new processes in compliance with agreed templates as programmes mature and new initiatives are developed
• Conduct an annual review and refresh of existing processes to ensure they remain up to date and adhered to

People & Talent

• Partner with CISOs across the globe to create external awareness content in line with bespoke country and business requirements
• Provide clear briefs to internal designers and 3rd party agencies to develop impactful awareness material, using your expertise to provide creative direction along the way to ensure content lands effectively
• Collaborate with Corporate Affairs, Brand & Marketing (CABM) teams to ensure successful delivery of training initiatives, sharing best practice across the Bank along the way and profiling the PS team at the forefront of learning design

Risk Management

• Capture and report on qualitative and quantitative delivery effectiveness, including generation of key insights that enable the team to continuously mature
• Deliver campaigns in line with all applicable regulatory, audit and control requirements, alongside the Bank\xe2\x80\x99s existing governance frameworks, without compromising on business / audience requirements or creative quality
• Fulfil relevant regulatory requests for information within the stipulated time

Governance

• Track and manage the deployment and delivery of awareness initiatives, identifying blockers and impediments to enable early intervention and to meet targets on time and within budget.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the ICS T&A General, Targeted and Executive Engagement Programmes to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• ICS Training & Awareness Team
• CISOs and ICS Risk Managers (country, region, group, business and functions)
• Global Head, Group Threat Management
• TTO Communications team
• Group, Regional and Country Corporate Affairs, Brand and Marketing teams
• People Capability team
• ICS risk and control teams across 1st,2nd and 3rd line
• Group Threat Management team
• ICS Policy team
• Fraud Awareness Team
• Cyber Defence Centre

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in the People Security team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Minimum 2 years\xe2\x80\x99 relevant working experience in managing end-to-end creative campaign delivery including developing and delivering awareness or behaviour change programmes.
• Experience in leading the development of internal and/or external communications, marketing, cross-cultural communications, training/development. Multinational corporation experience is a plus.
• Knowledge of information technology and/or cyber security is preferred.
• Experience of working in a regulated environment, where good operational governance is essential.
• Impeccable communications skills with the ability to translate specialist language into simple-to-understand message for non-technical audiences
• Strong stakeholder and project management skills
• Competent and comfortable with a very dynamic and demanding environment

Role Specific Technical Competencies

• Effective Written and Verbal Communications
• Adult Learning: Theory and Practice
• Storytelling
• Vendor Management
• Train the Trainer
• Effective Presentation
• Cyber Security Knowledge \xe2\x80\x93 Emerging Threats; Managing Risk; Regulations

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers