Job Description

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Auto req ID: 287945BR

• Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
• Provide feedback to TM/s on service design & solution documentation
• Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)
• Collaborate with TM/s and local site management
• Monitoring and reporting on transition progress
• Resolving transitions issues, document risks and create mitigation plans
• Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders
• Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)
• Ensure correct application of transition methodology to each transition being managed by the TC
• Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion

• Strong English, written and verbal
• Strong knowledge and experience of SSC/BPO related transitions
• Subject expertise in at least one of the towers (FP/HR/Sales/Mktg)
• Prior Experience of handling and participation of onshore KC
• Ability to work independently as well as within a team environment and deliver within agreed deadlines
• Willingness to travel
• Strong MS Office skills (Word, Excel, MS Project, Visio, PowerPoint)
• SAP/other Functional systems core knowledge Preferred:
• Fluent in English (both verbal and written)
• Other languages will be a plus
• Understanding of Functional technical knowledge (e.g. Finance, HR, Sales, Marketing & Insights etc.) Relocation Eligible: Eligible for Standard Relocation