Job Description

Summary

The Brand Field CRM Ops Lead is responsible for driving CRM and Alignment product enablement, enhancement, and operational execution


for a specific brand or therapeutic area. This role plays a pivotal part in ensuring that the brand team's evolving Field CRM needs are met,


enabling them to deliver a seamless, world-class user experience. Additionally, the Brand Ops Lead will co-manage CRM/JAMS operations in


close collaboration with the Support Team for the brand, ensuring alignment across initiatives and operational excellence

About the Role

Key Responsibilities:

Manage CRM and Alignment operations for the assigned brand Act as Project Manager for CRM/ZAIDYN product development, enhancements, and data integration for the brand Taking interviews with the business leads for requirement gathering and do UI/UX wireframe review with developers Lead testing efforts for CRM enhancements/releases impacting the brand Maintain a release roadmap and asset tracker for the brand, including CLM content Coordinate with brand teams/SPOCs to gather input for CRM enhancements and data enablement needs Liaise with upstream and downstream teams to align on data/integration requirements Collaborate with CRM Product, Alignment, Testing Leads, and Support Team for knowledge transfer and operational support Ensure necessary DQs are created for CRM/JAMS operations and enhancements specific to the brand Handle ad-hoc brand-related CRM requests in coordination with the Support Team

Essential Requirements:

Overall, 7-8 + years of experience working on Field CRM (i.e. SFDC, Veeva platforms)

o B Tech / B Sc. or any other equivalent graduation. o Preferably Salesforce Admin certified

Good understanding and experience in Pharma Field Operations and their impact on field effectiveness

o Analytically adept in enabling data-based decision making to brands o Strong communication and interpersonal skills

High attention to detail with a strong focus on quality

Desired Requirement:

Prior experience in US Field Operations teams in pharma industry Good understanding of broader content management systems Demonstrated ability to work independently and manage tasks without supervision UI/UX skills preferred

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards:

Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards



Division
US
Business Unit
Universal Hierarchy Node
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.


Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.