Job Description

Role & Responsibilities:

Guest Engagement

: Warmly welcome guests, provide consultations, and ensure they have a relaxing experience.

Appointment Management

: Handle phone calls and schedule appointments efficiently.

Service Knowledge

: Be well-versed with all therapies and educate guests about spa services.

Sales & Promotions

: Sell gift vouchers and memberships to enhance customer retention.

Billing & Accounts

: Maintain accurate cash billing records and ensure secure handling of transactions.

Guest Feedback

: Seek reviews to improve services and guest satisfaction.

Cost Control

: Follow standard procedures to manage expenses effectively.

Hygiene & Cleanliness

: Ensure high levels of sanitation with housekeeping coordination.

Service Excellence

: Collaborate with therapists to deliver a top-notch, personalized spa experience.

Standard Operating Procedures (SOPs)

: Ensure compliance with all spa protocols.

Guest Grievances

: Address concerns promptly and escalate issues when necessary.

Reception & Inventory Management

: Maintain an organized reception area and oversee inventory to prevent wastage or pilferage.
Job Type: Full-time

Pay: ₹170,000.00 - ₹180,000.00 per year

Work Location: In person