Job Description

The

Manager - Food & Beverage Operations

plays a critical role in overseeing all aspects of the food and beverage (F&B) service within a hospitality organization

Experience

: 5+ years in F&B operations

Location

: Bangalore

Education

: Bachelor's /Master's degree

Roles & Responsibilities of a Manager - Food & Beverage Operations

1.

Operational Management

Oversee daily operations of all F&B outlets (restaurants, bars, banquets, room service, etc.) Ensure smooth coordination between kitchen, service, and support teams Monitor service quality and ensure guest satisfaction Implement and enforce health, hygiene, and safety standards (e.g., HACCP)
2.

Team Leadership & Staffing

Recruit, train, schedule, and supervise F&B staff Conduct performance reviews and provide ongoing feedback and training Promote a positive team culture and resolve conflicts Ensure adherence to company policies and service standards
3.

Financial Management

Prepare and manage F&B budgets and forecasts Monitor expenses, food & beverage cost controls, and labor costs Optimize profit margins without compromising service quality Analyze sales and profitability reports; take corrective actions as needed
4.

Customer Service & Guest Experience

Ensure high levels of guest satisfaction across all F&B touch points Handle guest feedback, complaints, and special requests professionally Personalize service to meet the expectations of VIPs or regular customers Collaborate with marketing to enhance the brand's F&B image
5.

Menu Planning & Coordination

Work with chefs and sommeliers to design creative and cost-effective menus Ensure variety, seasonality, and alignment with customer preferences Monitor food presentation and portion control Support promotions, special events, and theme nights
6.

Inventory & Supply Chain Management

Oversee procurement and inventory control of F&B supplies Ensure optimal stock levels and timely ordering of supplies Develop and maintain relationships with vendors and suppliers Prevent wastage, pilferage, and stock discrepancies
7.

Compliance & Licensing

Ensure compliance with food safety laws, liquor licenses, and labor regulations Maintain records and documentation for audits Liaise with health inspectors and government authorities as needed
8.

Strategic Planning & Development

Analyze market trends and competitor offerings Develop and implement strategies to improve revenue and guest loyalty Innovate new concepts to stay ahead of industry trends Collaborate with other departments (sales, marketing, events) for integrated planning

Skills Required

Strong leadership and interpersonal skills Financial acumen and budgeting expertise Excellent customer service orientation Knowledge of food trends, cuisines, and beverages Conflict resolution and problem-solving abilities Familiarity with F&B management software and POS systems
Job Type: Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

Health insurance Paid time off Provident Fund
Education:

Bachelor's (Required)
Experience:

F&B Operations: 5 years (Required)
License/Certification:

Driving Licence (Required)
Work Location: In person