Manager Escalations Management
Job Description
Posted Date
15 Sep 2025
Function/Business Area
Customer Service
Location
Mumbai
Job Responsibilities
1. Escalation management - track and close escalation
2. Monitor escalation closure KPIs and publish daily/weekly /monthly
reports
3.Drive happy call program for sample calling of customers & publish
weekly reports
4. Assist training team in content preparation
Education Requirement
Graduation, MBA preferred
Experience Requirement
8 - 10 years
Skills & Competencies
1. Prior experience in service planning
2. service network management
3. Escalation management
4. service Audits
5. Customer relationship management
6. Complaint management
*
Location Map : Mumbai
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Job Detail
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Job IdJD4243775
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear