It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.
We are looking for a Manager, Enterprise Support to join our Support Operations team in Trivandrum, reporting to the Director of Enterprise Support. In this role, you will lead and manage a non-technical Enterprise Customer Support team, focusing on the daily operations, team performance, and process excellence. You will be responsible for ensuring high levels of customer satisfaction through effective case management, timely communication, and consistent service delivery.
You are the ideal candidate if you have prior experience managing customer support team, and have a strong track record of driving performance, building team capabilities, and delivering continuous process improvements in a fast-paced service environment.
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