Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

KEY RESPONSIBILITIES:
Communicating and Influencing:

• Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication
• Represent the Virgin DTH Digital team in local forums and leadership discussions
• Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations
• Provide regular and transparent updates to leadership on progress, risks, and issues

Leadership and People Management:

• Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals
• Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
• Foster a collaborative, inclusive, and innovative team culture
• Act as the point of escalation for team issues and support staff wellbeing
• Conduct regular performance reviews and support career progression
• Ensure local compliance with HR and organizational policies

Digital Delivery and Agile Execution:

• Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output
• Support the successful delivery of digital products and services through effective team coordination
• Oversee project timelines, resource allocation, and sprint planning activities
• Collaborate with Product Owners to prioritize backlogs and manage capacity
• Address and mitigate risks and blockers to delivery in real time

Stakeholder Engagement and Communication:

• Build and maintain strong relationships with internal and external stakeholders
• Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership
• Represent the Digital team at local and global meetings and forums
• Ensure alignment between Virgin-DTH teams and overall digital strategy

Operational and Local Hub Management:

• Ensure Virgin-DTH teams are equipped with the tools and environments needed for success
• Coordinate closely with facilities and IT for smooth operational management
• Drive continuous improvement initiatives across processes and ways of working
• Monitor and report on local delivery KPIs and metrics
• Act as the face of the VA Digital team locally, building pride and engagement in the hub

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience)
• 12+ years of relevant work experience, with at least 5 years of experience in a leadership position
• Proven experience in leading Agile digital delivery teams across front-end, back-end, and full-stack development
• Strong leadership and people management experience, ideally in a multi-location or global environment
• Demonstrable experience in stakeholder management and cross-functional team collaboration
• In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban)
• Excellent communication, organizational, and problem-solving skills
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Previous airline experience

DELCG04

Skills Required