Job Description

Debt Management Services - DCCPune - Wakdewadi
Posted On
19 Aug 2025
End Date
19 Aug 2026
Required Experience
3 - 5 Years



BASIC SECTION
Job Level


GB03


Job Title


Manager - Debt Management Services - DCC, DCC TW, DCC TW AF


Job Location
Country


India


State


MAHARASHTRA


Region


West


City


Pune


Location Name


Pune - Wakdewadi


Tier


Tier 1




Skills
SKILL


SKILLS AS PER JD
Minimum Qualification


OTHERS


JOB DESCRIPTION

Job Purpose

- To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition


- To ensure the processes and policies are adhered to in the field

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

- Managing area level allocations, portfolio, resolutions, revenue & capacity matrix


- Tracks daily movement of numbers in accordance with DRR and meeting the area level target


- Monitors target vs achievement, reviews with the RO's regular intervals


- Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements


- Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically


- Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management


- Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive's deployment and productivity


- Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities - brokers or documentation for Identifying fraud, initiates legal action through RCU


- Coordinates with inter departments issues and get the solutions within TAT


- Plan, monitor and encourage the vendor performance by using motivational non-monetary tools


- Evaluate team's weakness and strength and translates the performance to an aspirational level


- Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers


- Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly


- Based on future volumes forecasting at the location level, pre-planning of agency business plan


- Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level


- Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring


- Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances


- Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them


- Grooming team members to take over the future roles


- Ensuring engagements with team members at regular intervals and keeping the team highly motivated




4. MAJOR CHALLENGES

(Challenges faced on an on-going basis in carrying out the job)

- Manpower attrition (on roll & off roll)

Required Qualifications and Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)



Educational Qualifications

a) Qualifications - Graduate / MBA

b) Work Experience - 3 to 5 years