Manager Debt Management Services Consumer(jr00103468)
Year Agra, Uttar Pradesh, India
Job Description
Job Reference
- JR00103468
- Manager - Debt Management Services - Consumer
\xe2\x80\x9cThis position is open with Bajaj Finance ltd.\xe2\x80\x9d
Job Duties & Key Responsibilities
- Duties and Responsibilities - Duties and Responsibilities: \xe2\x80\xa2 Will be required interact with customers as Service executive \xe2\x80\xa2 Will be front face for Collection Complaints Management across channels \xe2\x80\xa2 Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team \xe2\x80\xa2 Responsible for timely response to customer queries / complaints and resolution as per defined SLA \xe2\x80\xa2 Responsible for co-ordination with COE & Collections team for ongoing Process changes \xe2\x80\xa2 Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories \xe2\x80\xa2 Accountable to interact with Service
Collections \xe2\x80\xa2 Accountable to resolve customers queries and pacify them with service pitch \xe2\x80\xa2 Required work in shifts to provided 24X7 service under Service to Collection process.
Required Qualifications and Experience
- Required Qualifications and Experience: \xe2\x80\xa2 A minimum of about 1.5 years\' experience in same field and overall 2 years of experience \xe2\x80\xa2 Post graduate from a reputed Institute \xe2\x80\xa2 Strong knowledge of Customer Grievance Management \xe2\x80\xa2 Prior experience of work in Customer Service / Insurance Service will be added advantage \xe2\x80\xa2 Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience \xe2\x80\xa2 Interest and passion to work with highly aggressive team \xe2\x80\xa2 Conviction and ability convincing others
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Job Detail
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Job IdJD3005491
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAgra, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear