Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager, WFM!

You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.

Responsibilities

Recommend staffing changes to match the call demand & co-ordinate with the WFM resource on a daily basis to ensure adequate staffing is maintained. Participate in periodic meetings with Operations & the Client Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans etc., Providing insights on existing data to internal/external stakeholders Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Qualifications we seek in you!

Minimum Qualifications

Any graduate degree or equivalent with a strong academic record Relevant work experience in MIS/Reporting Excellent Communication Skills Proficiency with MS Excel, specifically pivot tables, vLookups and PowerPoint required

Preferred Qualifications/ Skills

Ms Excel Power BI XML/HTML Knowledge Content Writing Communication Skills SQL Database, Access Automation Presentation Skills Lean/Six Sigma Certified Data Science

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobManager


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 14, 2025, 1:45:21 PM


Unposting DateDec 20, 2025, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time