Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

Key Responsibilities:

• Lead and mentor a team of analytics professionals while contributing to technical deliverables.
• Oversee design and execution of employee listening programs, ensuring alignment with HR strategy.
• Develop and automate advanced dashboards in Qualtrics and AWS to display engagement metrics and organizational health indicators.
• Partner with HR leaders to identify trends and recommend strategies for improving employee experience.
• Ensure data integrity and validate survey health metrics using SQL, Python, AWS and other tools.
• Communicate insights and recommendations clearly to senior HR leadership and business partners.

What You Need to Succeed (Minimum Qualifications):

• 12+ years of relevant experience, including 5 years of people leadership experience.
• Bachelors degree in business, HR, or information systems.

Technical competencies:

• Proficiency in SQL, Python, AWS, and Qualtrics dashboards.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent communication and stakeholder management skills.
• Ability to balance strategic thinking with hands-on technical execution.
• Experience in Team Leadership:Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external collaborators.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

Preferred Qualifications:

• Experience leading enterprise employee listening programs.
• Expertise in designing and developing advanced Qualtrics dashboards and workflows.
• Demonstrated ability to influence HR strategy through data-driven insights.
• Collaborative approach and passion for improving employee engagement.

Skills Required