Job Description

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We are seeking a highly skilled and experienced

Technical Manager - Dynamics 365 Business Central

to lead the technical aspects of our Dynamics 365 Business Central implementation and ongoing support. The Technical Manager will oversee the development, customization, integration, and performance optimization of the system. This role requires both strong technical expertise in Dynamics 365 and leadership skills to manage a team of developers, collaborate with business stakeholders, and effectively manage projects and clients.


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Responsibilities:

Key Responsibilities:

Leadership & Team Management:

+ Lead, mentor, and manage a team of Dynamics 365 developers, analysts, and support staff.
+ Ensure the timely delivery of project milestones and adhere to best practices in coding and system integration.
+ Provide technical guidance and troubleshooting expertise across all project stages, from development through to deployment and post-go-live support.

System Development & Customization:

+ Design, develop, and customize solutions using Dynamics 365 Business Central, tailoring the system to meet business requirements.
+ Integrate third-party systems and applications with Business Central to ensure seamless data flow and enhanced functionality.
+ Create and optimize reports, dashboards, and Power BI integrations based on business needs.

Project Management & Implementation:

+ Oversee the planning, design, and deployment of Dynamics 365 Business Central implementations and upgrades.
+ Develop detailed project plans, allocate resources, and track progress to ensure timely and on-budget project delivery.
+ Collaborate with project managers and stakeholders to manage project scope, risks, and timelines.
+ Conduct user acceptance testing (UAT) and ensure smooth deployment in a production environment.

Client Management:

+ Serve as the main point of contact for clients, ensuring strong client relationships and high levels of customer satisfaction.
+ Act as a trusted advisor to clients, offering recommendations on how to optimize their use of Dynamics 365 Business Central to achieve business goals.
+ Coordinate regular project status meetings, reviews, and reports to keep clients informed on progress and any issues.
+ Address client concerns and resolve issues promptly, ensuring smooth communication between the technical team and clients.

System Optimization & Support:

+ Perform regular system performance tuning and troubleshooting to ensure system stability and performance.
+ Identify opportunities for process improvements and work with stakeholders to implement changes that enhance operational efficiency.
+ Provide ongoing support for Dynamics 365 Business Central, ensuring any issues are addressed promptly and effectively.

Documentation & Best Practices:

+ Maintain up-to-date documentation of system configurations, customizations, and technical processes.
+ Ensure compliance with industry standards and internal policies for system security and data management.

Collaboration & Communication:

+ Work closely with business leaders, functional consultants, and stakeholders to ensure the technical solution aligns with business needs.
+ Communicate effectively with both technical and non-technical teams to ensure clarity in project goals, milestones, and timelines.
+ Foster strong teamwork and collaboration within cross-functional teams, including client-facing teams.

Required Skills & Qualifications:

Experience

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+ Minimum of 5-7 years of experience in managing and implementing Dynamics 365 Business Central solutions.
+ Strong experience with AL programming language, extensions, and custom development.
+ Proven experience in integrating Dynamics 365 with other systems (ERP, CRM, third-party applications).

Technical Skills

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+ In-depth knowledge of Dynamics 365 Business Central architecture, customization, and implementation best practices.
+ Proficient in C/AL and AL language for Business Central development.
+ Strong understanding of SQL, APIs, and web services integration within Dynamics 365.
+ Experience with Power Platform (Power BI, Power Automate, Power Apps) for extended functionality.

Leadership Skills

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+ Strong team management skills, with experience leading technical teams to successfully deliver enterprise-level projects.
+ Ability to guide, mentor, and train junior team members.

Project Management Skills

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+ Strong understanding of project management methodologies and tools.
+ Ability to manage multiple projects, balancing priorities and resources effectively.
+ Experience managing end-to-end project life cycles, from requirements gathering to deployment.

Client Management Skills

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+ Experience in managing client relationships, ensuring high customer satisfaction and addressing concerns proactively.
+ Excellent interpersonal and communication skills for managing both client expectations and internal stakeholder collaboration.

Problem-Solving

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+ Excellent analytical and troubleshooting skills to resolve complex technical issues.
+ Ability to design solutions for business problems using Dynamics 365 Business Central features.

Education

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+ Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree or relevant certifications (e.g., Microsoft Certified: Dynamics 365 Business Central Functional Consultant) is a plus.