Job Description

Customer Success ManagersExperience : 1-6 yearsLocation : Bangalore/ DelhiClient : leading Employee Assistance Program (EAP) provider.Must-Have :- Customer Success / Key Account Management experience in B2B companies, such as Health Tech, HR Tech, Ed-Tech, Banking, SaaS products.Job description :- As a CSM you will be the custodian of a portfolio of sponsors (Accounts) and will be responsible to own the P&L- Impact and Retention of sponsors in the Northern region- Ensure 98% Renewal of revenue in the portfolio- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics.- Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales- Penetrate deeper into accounts/sponsors- Co-ordinate and collaborate and ensure customer deliver and customer success- Collaborate with various teams to ensure innovative and impactful service delivery- Create right metrics present impact and deliver outcomes for sponsors- Leverage data to cross sell products and innovation ideas for customers- Provide advisory insights and program manage emotional wellbeing for the sponsors- Be the driver of creating Psychologically Safe and Emotionally strong organizationsYour experience in the following will count :- Graduate/Post Graduate (Preferably from Management, Humanities)from a good institute.- 2-5 years of experience in field like Sales/Account Management, Pre-sales- You need to know how to tell your story -communicate- You need to have great skills in solutions, negotiations- Need hands on and individuals willing to transform the organization.- Willingness to travel within the city and outstation as required.- Willingness to be available occasionally outside working hours if needed.- Comfortable in working with MS office functionalities online and other collaboration tools. (ref:updazz.com)