Manager Customer Service Operations (customer Service Operations) B3201 2
Job Description
Manager Customer Service Operations Service Managers to be available for Carrier Customers support 24.7 for Customers escalations and as in required basis. NPS and CSAT improvement drive . TTL Business team requirements of Services Performance reports /Slides to be shared as in required basis Sending monthly SA parameter to customer i.e. Ticket dump, CMI,MTTR and Repeat SA Review on call or F2F for core accounts Monthly reconciliation of inventory Increasing & targeting penetration of i-Manage, API and eNext . Special projects to improve the customer experience . Relationship Building with customers & Business Relationship Managers Knowledge of Customer services processes,Product knowledge, Technology understanding of TTL network and architecture understanding Presenting Carrier service performance in monthly / quarterly review meetings Churn Management Site migration due to cost migration, demolition, and shutdown Downtime validation and dispute resolution .
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3095923
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBangalore, Karnataka, India
-
EducationNot mentioned
-
ExperienceYear