Job Description

Role Purpose:
To oversee the operations on-call B2B booking operations, manage day-to-day activities, ensure exceptional service delivery, and collaborate with cross-functional teams to meet client expectations. To deliver strong leadership, problem-solving, and communication skills to support a seamless travel experience for corporate clients.
Key Responsibilities:
Incumbent is responsible for leading centralized control tower for mobility.
This role will also be responsible for managing technology platforms for EMS and ensure its 100% adoption within the vertical as per defined timelines.
The role manages the call centre for the Cab service of the B2C operations.
Finding newer avenues and platforms of digitization leading to better productivity and providing cutting edge advantage is an important part of the role.
This role is responsible for ensuring management of control tower tasks for mobility, act like the light house and flag deviations is any on priority to operations team.
Team engagement and business partner management are crucial to the role.
Will be responsible for process management and improvement for the Control tower and also better productivity norms.
Functional Skills:
Call center management On call Management.
Data Analytics & Financial Management.
Business Partner management for Oncall vehicles.
CRM and customer satisfaction scores management.
Should be commercially driven with full understanding of business dynamics.
Good leadership qualities to manage a team and motivate them
Other Skills:
Should be managing customer relations
Should be able to manage call centre
Good presentation skills
Should be good at excel skills

Skills Required