Manager Customer Service

Year    Kalkaji Devi, DL, IN, India

Job Description

Kalkaji, Delhi, India








Department
CUSTOMER SERVICE
Job posted on
Jul 24, 2025
Employee Type
Probation
Experience range (Years)
6 years - 10 years

Key Responsibilities:


Prepare and process shipping documents including Bill of Lading (BL), Air Waybill (AWB), Shipping Instructions (SI), Certificate of Origin, Commercial Invoice, and Packing List. Coordinate with internal teams, shipping lines, CHAs, transporters. Submit VGM (Verified Gross Mass), SI, and documentation to carriers and port authorities within deadlines. Handle both export and import documentation processes for Ocean (FCL/LCL) shipments. Verify client-provided documentation and ensure compliance with customs and international trade regulations. Maintain records and logs of all documentation for audit and tracking purposes. Liaise with clients to share final documents and respond to documentation-related queries. Assist in filing shipping bills, checking checklist drafts, and coordinating with customs brokers for clearance support. Ensure adherence to INCOTERMS, HS Codes, and commodity-specific documentation rules. * Track document release timelines to avoid delays in cargo movement or delivery.

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Job Detail

  • Job Id
    JD3926876
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kalkaji Devi, DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year