Job Description

Department
Manufacturing & Assembly
Job posted on
Aug 31, 2025
Employment type
Full Time

Job Responsibilities:

Service Complaint Management:

+ Coordinate and manage customer service complaints to ensure timely resolution within 3 working days.
+ Implement systems and processes to enhance complaint resolution speed while minimizing costs.

Manpower and Spare Parts Coordination:

+ Effectively manage manpower allocation for service activities.
+ Coordinate with suppliers for procurement and replacement of defective parts.
+ Ensure timely return and closure of Returned Goods Permits (RGPs).

Customer & Supplier Coordination:

+ Follow up with customers regarding service issues and ensure satisfaction.
+ Liaise with suppliers for the replacement of defective components and spares.

Revenue Generation & Payment Follow-up:

+ Drive revenue generation from out-of-warranty services.
+ Ensure follow-up with customers for payment collections including ABG, PBG, etc.
+ Track and meet revenue targets as defined by the management.

Reporting and Documentation:

+ Prepare and maintain Management Information System (MIS) reports.
+ Submit timely reports via the CRM system.
+ Present monthly service performance data and updates to management.

Project Completion & Site Closure:

+ Ensure the timely completion of pending service-related tasks at older project sites.
+ Monitor daily service complaint statuses and update closure information promptly.

Educational qualifications preferred

Category:

Bachelor's Degree, Master's Degree

Field specialization:

Electrical and Electronics engineering

Degree:

Bachelor of Technology - BTech, Master of Business Administration - MBA

Required Competencies:

A high degree of professional ethics and integrity. Strong judgment and analytical skills with the ability to assess situations and provide effective customer solutions. Ability to manage multiple tasks simultaneously while meeting tight deadlines.

Required Skills:

10-12 years of progressive experience in a relevant field. Proven ability to build strong relationships across all organizational levels and drive solutions through influence. Strong capability to identify necessary automotive maintenance and effectively recommend appropriate services. * A genuine passion for leadership and a commitment to the ongoing development of the Service function.